Employee Assistance Program Worklife Customer Support ...

Job DescriptionSchedule: Monday - Friday 9am- 5:30pm EST. Schedules subject to change at any time with advanced notice.Fully remote role.As a 24 hour call center operation, employees are required to support holiday coverage at a reduced staffing level. This means working some holidays, and observing the holiday on others. Answer inbound calls from providers regardingEAP/mental health benefits, authorizations, and claimsquestions Maintain provider records in StopLight/RelationshipManager/Smart Front End, document each contact withprovider and/or member Connect member with additional benefits/externalresources as needed Create authorizations for face-to-face counseling Negotiate Single Case Agreement rates with providersthat are not contracted with EAP Assist with Account Executive Inquiries, e.g. reviewingnetwork/provider availability concerns, incorrectinformation given to members, outreach calls to memberas needed Assist with inbound MES call volume as neededPay RangeThe typical pay range for this role is:Minimum: 18.51Maximum: 33.65Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Basic computer knowledge 1-3 years of call center customer service experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Associate's or Bachelor's degree in a social, psychologicalor human service field or equivalent experience preferred Mental health and human services background preferred 1-3 years of healthcare experience preferredEducation High school diploma/GED or equivalent experience required.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15