Head of Cloud Operations (Executive Director)

Gilead Sciences is continuing to hire for all open roles. Our interview process may be conducted virtually and some roles will be asked to temporarily work from home. Over the coming weeks and months, we will be implementing a phased approach to bringing employees back to site to ensure the health and safety of our teams. For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. Job Description Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development. Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases. Position Posting Title: Head of Cloud Operations Location: Preferred Foster City, CA. Will also consider Raleigh, NC Specific Responsibilities & Skills The Head of Cloud Operations will report directly to the Chief Information Officer (CIO) and will manage, supervise, and govern the entire cloud computing environment and its operations. In early 2021 Gilead accelerated its transition from data centers, and currently 60%+ of its footprint is now on the Cloud. The Head of Cloud Operations is a new role that will enable our organization to harness the power, productivity, and efficiency from cloud computing solutions and services (largely AWS). This role will be the ultimate custodian of cloud-related resources and components and play an important role in aligning cloud solutions with business objectives and goals, overseeing cloud operations from a technical standpoint, managing Cloud partners, and ensuring proper financial stewardship over consumption costs. The Head of Cloud Operations should have skills that include: Business Partnership: Serves as a trusted advisor to leaders within Business functions and supports their mission. Partners with senior business leadership to create technology strategies that support the objectives of their functions. Understands the value drivers of the Business and ensures IT solutions take into account innovation and cost to serve. Financial Stewardship: Plays an obsessive and thorough role in containing Cloud consumption costs with a direct line to the Business to partner to reduce financial implications from growth. Strategic mindset with the ability to execute: Defines and delivers against strategy, implements automation, improves user satisfaction, and drives for operational efficiencies to obtain measurable business value. Delivers cloud-first business architecture and scalable and flexible solutions to meet business demand. IT as a Business Value Driver: Supports the ongoing development, coordination, and execution of the integrated IT strategy including labor, investment choices, organizational priorities, and scorecards and dashboards as well as ensures governance and the definition of IT ways of working. Delivers on Technology Strategy: Sees Information Technology as a competitive advantage and understands the value drivers of the business and ensures IT solutions are scalable/provide efficiencies to support operational overhead and advance new therapeutic areas while taking into account innovation and reducing cost to serve. Leadership: Proven ability to build, develop, and lead teams and rally organization around the vision. Essential Duties and Job Functions General responsibilities for this position will include (but are not limited to) the following: Manage operations of all Cloud computing including AWS and Azure and CloudOps teams to achieve business objectives including the attainment of targets for service levels, resolution time, and project deadlines. Contain Cloud consumption costs and ensure a transparent and logical way to bill Business for consumption. Mature the use of native cloud services to displace third party applications in partnership with IT peers and business stakeholders. Set Infrastructure Operations delivery objectives and targets and deliver a highly available and resilient SaaS platform. Lead tactical response to system errors, outages, and failures within the platform and hold a tight grasp on user experience and systems uptime. Conduct post-mortem root cause analysis reviews and implement changes as a result of findings. Effectively manage partners and vendors. Deliver regular reports that provide qualitative and quantitative descriptions of platform performance including uptime, SLA attainment, and error rates. Manage workflows and schedules for direct reports and ensure adequate workload coverage, including on-call support leveraging a global organization. Manage, define, and own key processes related to the operations of the SaaS platform. Develop and maintain operational procedures and policies consistent with compliance and security practices. Serve as a manager, mentor, knowledge resource, and escalation point for TechOps employees; Build credibility and trust within the team. Enhance business value through collaborative identification of Business needs. Deliver on portfolio investments and ensure business value/outcomes are realized based on prioritized business needs. Ensure governance and executive sponsorship across business units. Ensure necessary business processes are documented and business ownership is available for projects and ongoing compliance activities. Education Bachelor''s or Master''s degree in computer science, business administration or related field, or equivalent work experience Experience 20 or more years in IT and business/industry, 10+ years of industry experience in an operations / engineering support role in a 24/7/365 environment Expert experience on AWS services. EC2, VPC, DynamoDB, Route53, Elasticache A minimum of 8-10 years of leadership responsibilities Experience managing delivery via shared services centers is preferred Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders Knowledge and Skills Pharma experience preferred Experience with SAP integration a plus Strong leadership capability, executing as appropriate in the areas of responsibility Expertise in budget planning, financial management, and workforce management Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hype Ability to improve operational efficiency, service delivery, and information management across the IT organization Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others Key Behaviors and Competencies Competency Definition Required Proficiency Level "” Expert Building Relationships Builds both formal and informal professional networks. Maintains and extends network within, across, and external to organizational boundaries. Aims high, learns from challenges, and adapts quickly and openly shares information, ideas, and problems. Solicits advice, support, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions. Maintains and forms alliances with experts and decision makers. Partners with a wide circle of contacts, often globally, involving them in generating mutually beneficial long-term opportunities and in negotiating win-win outcomes. Collaborates with other IT Leadership Team members to deliver value to the enterprise to include, but not limited to, work on IT operating model, organization, and other IT programs. Represents the organization on strategic issues impacting multiple organizations, the community, and the professional field. Draws on a wide base of relationships inside and outside the work environment. Business Enterprise Knowledge Has strong business acumen and business planning and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends. Sponsors enterprise-wide initiatives. Defines strategic imperatives in terms of the links between increased value, enterprise needs and technological solutions. Procures support and funding from the leading stakeholders in the enterprise. Explains complex relationships and technological solutions in terms that meet the needs of affected parties. Change Advocate Has bold aspirations and takes smart risks. Identifies and acts on opportunities for continuous improvement. Encourages prudent risk taking, exploration of alternative approaches and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. Reviews, sponsors and approves recommendations for enterprise wide change programs that impact cross-functional key processes. Partners with other business leaders to identify opportunities for significant technology and process enhancements. Lobbies for changes that impact strategic business direction. Approves strategic monitoring criteria, and reviews high-impact enterprise performance trends. Evaluates progress against key performance drivers and assesses organizational opportunities and risks. Solicits the support of business leaders in planning and spearheading enterprise change initiatives. Results Orientation Sets and accomplishes challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results. Continually measures the organization''s performance against the best-in-class peer group and sets a vision and plan to exceed those benchmarks. Takes measured risks in investing enterprise resources in significant initiatives that transform organizational processes and/or practices to comply with best-in-class standards of practice. Team Leadership Shows compassion and respect, creating space for feedback and supporting others to achieve something bigger than ourselves. Develops, directs, coaches, mentors and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams. Encourages and facilitates cooperation and results orientation. Fosters an environment of collaboration. Inspires, motivates, and guides team members. Fosters commitment, pride, and trust. Allocates team roles and accountabilities. Seeks and acts on feedback, maintains openness to others'' suggestions and opinions, and offers flexibility where possible so people can be as engaged and productive as possible. Leads formal multilevel direct-report teams and informal cross-functional teams. Gains members'' input to and sets the team''s vision, goals, and strategic plan. Allocates functional roles, levels of accountabilities, and strategic assignments. Coaches, mentors, and trains new and existing team members in political, organizational, industry/business, behavioral, and technical skills. Leads team strategy, operational reviews and planning meetings, conferences, and organization-wide meetings. For jobs in the United States: As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans'' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [Click Here to Email Your Resumé] for assistance. Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, and Singapore employees and contractors to receive the COVID-19 vaccines as a condition of employment. "Full vaccination" is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation."‹ For more information about equal employment opportunity protections, please view the ''EEO is the Law'' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT PAY TRANSPARENCY NONDISCRIMINATION PROVISION Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Created: 2025-10-04