Accounts Receivable Supervisor - Patient Pay

Job DescriptionThe Patient Pay Accounts Receivable Supervisor will be responsible for all Accounts Receivable related to patient balances. The supervisor will have oversite to a team of collectors responsible for making outbound collection efforts while providing excellent customer service. Responsibilities include but are not limited to :- Daily Accounts Receivable management of all associated key metrics and related staff- Daily supervision of staff and operations- Supervision of daily reporting, production and workflow- Monitoring the Accounts Receivable to achieve key results including driving performance and minimizing bad debt- Supervise and/or train the team for efficient and effective collection results- Recruiting and maintain staff necessary to achieve key metrics- Monitor and minimize any bad debt or account adjustments to ensure accuracy and within account receivables guidelines- Ensuring we are providing excellent customer service while investigating and responding to patient balance inquires.Pay RangeThe typical pay range for this role is:Minimum: 40,600Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications2-3 years Healthcare Reimbursement ExperienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications1-2 years leadership experience in Revenue Cycle1-2 years customer service experience2-3 years Patient Pay collections experienceExperience in a high volume, fast paced production environmentExperience with AR reporting including trending and agingExtreme accuracy and attention to detail and data standards Excellent communication, organizational, problem solving and interpersonal skillsEducationHigh school diploma or equivalent requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-10-04