Alarm Installation Service Coordinator

Job DescriptionThe Alarm Service/Installation Coordinator is responsible for supporting Burglary, Fire Alarm, and Access systems for CVS Retail stores. Working closely with CVS subcontractors to help resolve Service and Installation issues pertaining to CVS entities. The Alarm Service/Installation Coordinator position is in a fast paced call center environment working in conjunction with CVS's Central Station Monitoring team on trouble shooting calls. This role provides the opportunity to learn new technologies.ResponsibilitiesMakes autonomous decisions regarding alarm system configurations and interprets company and department policy.Reviews alarm activity from daily Incident Reports provided by the alarm monitoring center and determines if maintenance is required.Calls stores and performs technical troubleshooting using store personnel to resolve alarm problems.Calls alarm service companies and schedules maintenance when necessary.Issues and tracks work orders on alarm service calls and approves service invoices up to $500.00 each. Reviews and pre-approves invoices for remodels and system upgrades; up through $5,000 per projectReviews drawings of remodel and addition projects provided by architects and develops security and fire alarm plans for installation by outside contractors.Requests bids from, negotiates labor rates and awards projects to local alarm installation contractors.Directs, organizes and controls the activities of contract field technicians to ensure the proper installation and/or repair of store alarm systems.Orders alarm equipment and coordinates the shipment of equipment to stores and service providers when to facilitate the repair of store alarm systems and installation of upgrade equipment. Support alarm service calls and assists in new installationsRemote on call rotation required to support after hours service as needed.Pay RangeThe typical pay range for this role is:Minimum: 40,600Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications3+ years' of experience as an alarm installer.3+ years technical expertise with alarm systems such as Bosch and Honeywell.3+ years advanced technical understanding of intrusion/fire systems, CCTV systems, their components, and communication pathways.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred QualificationsCAD (computer assisted drafting) experience &/or training is desired.Factory training and hands-on experience with various alarm control equipment including Honeywell, Bosch, and Firelite systems. Demonstrated success to qualify and maintain appropriate state licenses.Ability to multitask and work on multiple projects simultaneously.EducationHigh School Diploma or GED requiredAssociates Degree strongly preferredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15