Lead Director System Readiness and Production Support

Job DescriptionAs a Lead Director System Readiness and Production Support , you will be responsible for managing the end-to-end business activities pre and post system release and migration activities on ATV and MedCompass. The Lead Director System Readiness and Production Support works closely with colleagues across Operations, IT, L&P and Train Leads to understand and communicate when key capabilities are being deployed, creating the integrated timeline in support of business simulation testing, release communication and first execution activities. In this role, you will be responsible for the day-to-day activities for both ATV and MedCompass including but not limited to security administration, management of external and internal file feeds, and the voice of the customers for prioritization of production issues. Additional Responsibilities of the Lead Director System Readiness and Production Support include:- Facilitate the formation of the MedCompass release calendar through collaborative sessions with IT, AssureCare, Product and Train leads- Manage the activities related to the MC release activities; ensures all impacted organizations understand timing and activities related to the release, included pre-release activities - Work closely with IT partners supports the management of the D2D application activities; monitors control reports, ensures failures are addressed and resolved- Facilitate the business prioritization, research and deployment of production defects and D2D service interruptions- Coordinate and deliver system communications- Manage system access to the application- Business Advocate by working closely with business constituents to understand improvement opportunities related to the applications and implements changes to addressPay RangeThe typical pay range for this role is:Minimum: 100,000Maximum: 221,000Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications- 8 years or more of Project Management and/or Program Management experienceCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Understanding of SAFE Agile concepts- Program Management- Ability to present and communicate across various organizational levels- Experience managing cross functional, integrated programs- Highly organized and able to provide positive leadership across multiple workstreams- Ability to manage multiple tasks simultaneously and adjust priorities as neededEducationBachelor's degree from an accredited college or equivalent work experience is requiredBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2026-03-07