Business Analysis Manager

Job DescriptionAs an Intelligent Automation Business Architect, you will be a strategic member of a team that provides strategic solutions, evaluates processes and technologies to make business recommendations to meet CVS goals and objectives. You will be responsible for analyzing business operational processes for multiple projects and initiatives for areas across the organization, as well as helping to define future business automation direction. This position analyzes and defines processes, metrics and systems to improve workflow and ensure highest quality standards are being achieved. The team works closely with internal and external partners to deliver key strategic projects/POC's, manage requirements and business process analysis using process mapping and mining tools and practices. Innovative, analytical, energetic, problem solver - if this describes you, then become part of our "go-to team"As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, applying automation and process improvement analysis, evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate can lead and perform business analysis tasks and processes, can apply methods to gather and understand business processes based on the business users. Understand, analyze, and decrypt complex processes is key to the team's ability to define and implement industry leading solutions to improve the customer experience.Additional responsibilities of the Business Architect include: - Business problem identification - Review technical and non-technical requirements to help determine the automation solution- Business presentations to key leadership and stakeholders- Working with IT and external partners to evaluate and implement new technologies - Review technical and non-technical requirements to help determine Vendor Management selection process- Understanding Process Redesign- Understanding Business Architecture and Technical Solution Architecture- Project experience with AI (ML, NLP, DL) and RPA technologiesPay RangeThe typical pay range for this role is:Minimum: 60,300Maximum: 126,600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications5+ years as a functional business analyst including the following:-5+ years of data mining, processes analysis and documentation experience (using industry standard tools)- 3+ years of system architecture and enterprise solution understandingCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications- Previous experience working with ERP, CRM, UI applications and AI, ML, NLP and RPA technologies - Previous experience in understanding business processes and process analysis.- Previous experience with process mapping/mining tools.- Pharmacy Benefits Management (PBM), Retail Pharmacy and/or Healthcare experience- Advanced knowledge and working experience of system architecture, design and development.- Proven ability to be a contributing member on large projects - Proficient in analyzing complex systems (applications, data structures) and their associated relationships - Able to capture requirements and define business processes. - Skilled in the use of Microsoft Office tools (Excel, Word, PowerPoint, etc.)Education- Bachelor's degreeBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15