Senior Analyst Process Innovation

Job DescriptionThe Senior Living E-Mar Specialist will serve as the primary customer service person for Senior Living Communities when implementing an e-mar (electronic medication administration record) system that is interfaced with Omnicare. This position will work closely with Omnicare's digital team, local operations team, account management, and assisted living team to ensure a seamless and successful implementation occurs. This role will initially focus on a specific region(s) and will require maximizing the local Omnicare team's engagement within this process. As part of the Senior Living Specialist team, the Senior Living E-Mar Specialist will also be responsible for ensuring we optimize participation within these communities. Understand the key interface basics between the Omnicare pharmacy systems and the preferred assisted living e-mar vendors Work closely with the Omnicare digital team to identify and develop best practices for the pharmacy and community to optimize the interface functionality Work with Omnicare digital team and pharmacy operations to ensure the proper training and awareness of all local Omnicare colleagues needed to support identified assisted living customer onboardings Work with local Omnicare teams as key point of contact for identified assisted living customer e-mar interfaces Work with Digital team to ensure an agreed workflow and timeline for all identified assisted living community startups and ensure these are properly coordinated at the local level Serve as primary point of contact for identified assisted living customer onboardings to ensure a smooth transition from a customer service perspective and ensure a high degree of customer satisfaction Take ownership of all questions and issues that arrive with a identified assisted living customer onboarding by accessing any resource needed to provide an adequate solution and answer in an acceptable period of time Proactively communicate with identified assisted living customer during the initial period of the onboarding phase and throughout transition to account management team Maintain an active list of all existing assisted living e-mar accounts and key metrics Maintain an active list of all current assisted living accounts transitioning to e-mar in their region and their key metrics Maintain an active list of all new assisted living accounts with e-mar to be onboarded and the anticipated participation within these communities Actively work with Assisted Living Management team and digital team to identify opportunities to increase participation within any assisted living accounts with e-mar or transitioning to e-mar Serve as the primary point of contact for questions or information from current or potential customers and internal support teams about e-mar vendors or capabilities for assisted living Coordinate preferred assisted living e-mar vendor outreach to current or potential communities interested in e-mar Work with assisted living management, digital team and compliance to maintain talking points, training materials, and sales enablement collateral for assisted living customers and identify areas of question or concern Ensure updated talking points and enablement materials are cascaded down to all relevant Omnicare colleagues Maintain an ongoing analysis of competitive offerings and market intelligence relative to the assisted living e-mar market and proactively share with digital team and account managementPay RangeThe typical pay range for this role is:Minimum: 43,700Maximum: 97,400Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications Understand the key interface basics between the Omnicare pharmacy systems and the preferred assisted living e-mar vendors Work closely with the Omnicare digital team to identify and develop best practices for the pharmacy and community to optimize the interface functionality Work with Omnicare digital team and pharmacy operations to ensure the proper training and awareness of all local Omnicare colleagues needed to support identified assisted living customer onboardings Work with local Omnicare teams as key point of contact for identified assisted living customer e-mar interfaces Work with Digital team to ensure an agreed workflow and timeline for all identified assisted living community startups and ensure these are properly coordinated at the local level Serve as primary point of contact for identified assisted living customer onboardings to ensure a smooth transition from a customer service perspective and ensure a high degree of customer satisfaction Take ownership of all questions and issues that arrive with a identified assisted living customer onboarding by accessing any resource needed to provide an adequate solution and answer in an acceptable period of time Proactively communicate with identified assisted living customer during the initial period of the onboarding phase and throughout transition to account management team Maintain an active list of all existing assisted living e-mar accounts and key metrics Maintain an active list of all current assisted living accounts transitioning to e-mar in their region and their key metrics Maintain an active list of all new assisted living accounts with e-mar to be onboarded and the anticipated participation within these communities Actively work with Assisted Living Management team and digital team to identify opportunities to increase participation within any assisted living accounts with e-mar or transitioning to e-mar Serve as the primary point of contact for questions or information from current or potential customers and internal support teams about e-mar vendors or capabilities for assisted living Coordinate preferred assisted living e-mar vendor outreach to current or potential communities interested in e-mar Work with assisted living management, digital team and compliance to maintain talking points, training materials, and sales enablement collateral for assisted living customers and identify areas of question or concern Ensure updated talking points and enablement materials are cascaded down to all relevant Omnicare colleagues Maintain an ongoing analysis of competitive offerings and market intelligence relative to the assisted living e-mar market and proactively share with digital team and account managementCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications Professional licensure current and in good standing, where applicable Long term care industry experience Thorough understanding of the assisted living industry, including state regulations applicable to assisted living Familiarity with pharmacy operations and processes Familiarity with ALF e-mar vendors and systemsEducation Four year degree in business or industry related field or comparable work experience Professional licensure current and in good standing, where applicableBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2025-11-15