IT Coordinator

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total well-being and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, placesand people. We believe that bringing together people with different perspectives and experiences is fundamental to developing and implementing innovative programs and ideas. We invite and encourage anyone who wants to impact the community to apply.What are the details?The IT Coordinator role is a full-time position that supports the user experience and IT support of the YMCA of Austin team. Reporting directly to the IT and Data Manager, the IT Coordinator will support staff by acting as the onsite and remote support go-to for our Help Desk services. The IT Coordinator will be responsible for asset management (laptop provisioning, break-fix support, inventory, and tagging) as well as responding to Team Member issues and needs for onsite and remote support. This role will be engaged in the day-to-day of IT operations, Office365 management (InTune), and IT operations. The IT Coordinator would be required to spot reoccurring technical issues and deploy solutions to address root problems and act as a go-to support person for our internal staff. Opportunity to engage in IT Transformation projects around telecommunications, networking, cabling, Azure Active Directory, systems, and hardware.Salary: $52,000 annual salary with the opportunity to scale based on experienceRewards we offer you: Full benefits package, including Dental, Vision, and Health Insurance coverage, begins on day one of employment. Up to 48 days of PTO over vacation, holidays, personal, and sick leave Free Household Membership to facilities operated by the YMCA of Austin (worth $1,000 annually) 12% Employer-Funded Retirement Plan upon meeting eligibility Learning and development workshops and trainings Career advancement opportunities How you will contribute to our Purpose:Asset Management (50%)Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.Understand and effectively discuss services and software provided by IT Assist in preparing and deploying laptops for staff, including configuration and imaging of laptopsAssist with hardware and software asset tracking and inventory managementSupport process of asset mapping and tagging, inventory, and managementCoordinate the repair and maintenance of office printers and computing equipment with outside vendorsCoordinate the repair and maintenance of laptops, desktops, or other IT assetsAssist with the documentation and updating technology-related instructions/procedures/knowledge articles as requiredTeam-Member Support (40%)Assist with on-site technical support at special events, including, but not limited to staff meetings Communicate frequently with end-users in regard to the status of their issueAssist with general office projects as necessaryRespond and follow up on technical help tickets submitted via phone, email, and walk-upsDeliver IT support for operating systems, productivity software, and a variety of other applications used internallyIndependently investigate and implement solutions to technical issuesSystems (10%)Support a variety of operating systems and applicationsTroubleshoot video conference and telecommunications systemFoundational knowledge in WAP (wireless application protocol)Install and configure operating systems, networked and local printers, and business applicationsOther duties as assignedWhat you bring to the Purpose:You possess an entrepreneurial spirit with the ability to work strategically in a roll up your sleeves culture. You have the opportunity to bring your entrepreneurial spirit to develop, implement, and promote scalable information, knowledge, and data systems.Education & Experience:Prior experience with IT support ticketing systemsExcellent problem-solving skillsWAP experienceFamiliarity with basic networking conceptsDemonstrated knowledge of user administration Experience with asset managementMicrosoft365 experience is preferredComptia A+ certification is preferredAlternatively, candidates may apply if they possess: In-depth knowledge and at least 3-year experience with hands-on user support, asset management, or in an IT field tech role.Any combination of education, experience, and measurable performance which demonstrates the capability to perform the duties of this addition, attributes of candidates include:Youre a Cause-Driven Leader You are effective at:Advancing our mission and cause providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the communityBuilding relationships connecting people to the Ys cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needsLeading operations ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the communityDeveloping and inspiring people supporting the holistic development of self and others so everyone can embrace the Ys cause, sustain our culture, and inspire others to actionYoure a self-starter You are able to work independently and be a selfstarter as well as a strong team player with a commitment to collaboration within and outside the Strategy & Innovation GroupYou lead by influence You are able to have an impact on the behavior, attitudes, and choices of othersYou Ensure Accountability You hold yourself and others accountable to meet commitmentsYou Cultivate Innovation You are adept at creating new and better ways for the organization to be successfulYoure an Exceptional Communicator Youre an expert at developing and delivering multi-mode communications with a wide variety of types of audiences that convey a clear understanding of the unique needs of different constituentsYou''re Organized & Productive You are a master at planning your day and not letting distractions come in between meeting your goalsYou Possess Organizational Savvy You know how to maneuver comfortably through complex policy, process, and people-related organizational dynamicsThe organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2025-11-15