Associate Director Client Services

Associate Director Client Services Req ID : 190234 Location: Leiden, NL, 2333 CR High Peak, GB, SK23 6FJ Verona, IT, 37135 Chaoyang District, BJ, CN, 100012 Harlow, GB, CM19 5TR Gaithersburg, MD, US, 20878 Brussels, Brussels-Capital Region, BE, 1030 Pamplona, Navarra, ES, 31008 South San Francisco, CA, US, 94080 CALCO, IT, 23885 Cambridge, MA, US, 02139 Razes, FR, 87640 Munchen, DE, 81675 Barcelona, B, ES, 08028 Basel, CH, 4001 Macon, FR, 71000 Port Seton, GB, EH32 0TD Songdo, KR Chengdu City, SC, CN, 610213 Valbonne, FR, 06560 Rockville, MD, US, 20850 Groton, CT, US, 06340 Roma, IT, 00 100 San Diego, CA, US, 92121 Isaszeg, HU Montpellier, FR, 34000 Tres Cantos, M, ES, 28760 Watertown, MA, US, 02474 Compiegne, FR, 60200 S. San Francisco, CA, US, 94080 Boston, MA, US, 02210 Sandwich, GB, CT13 9FF Stkilda, AU Monte Rotondo, IT, 000 15 Bethesda, MD, US, 20892 Gamou-gun, Shiga, JP, 529-1633 Newark, DE, US, 19711 Padova, IT, 35121 Wilmington, MA, US, 01887 Hamden, CT, US, 06518 Margate, GB, CT9 4LT Mattawan, MI, US, 49071 Ridgefield, CT, US, 06877-0368 Willimantic, CT, US, 06226 Laval, Quebec, CA, H7V 1B7 San Diego, CA, US, 92121 St. Constant, Quebec, CA, J5A 2E7 Durham, NC, US, 27703 Toulouse, FR, 31400 Cambridge, MA, US, 02139 S. San Francisco, CA, US, 94080 Brisbane, CA, US, 94005 Northridge, CA, US, 91325 Suite 100B, CA, US, 94070 Madrid, M, ES, 28029 Munchen, DE, 80333 Cambridge, MA, US, 02139 Lyon, FR, 69007 Charlotte, NC, US, 28203 South San Francisco, CA, US, 94080 San Diego, CA, US, 92109 Pittsburgh, PA, US, 15213 Madrid, M, ES, 28003 San Diego, CA, US, 92121 Romainville, FR, 93230 Kaarst, DE, 41564 San Diego, CA, US, 92121 Boston, MA, US, 02115 Boston, MA, US, 02115 Fontenay-aux-Roses, FR, 92260 Houston, TX, US, 77047 Fleurimont, Quebec, CA, J1E 0B5 San Diego, CA, US, 92121 Luxembourg, DE, L-1030 Docklands, AU Shanghai, SH, CN Warsaw, PL, 00-124 Madrid, M, ES, 28029 San Diego, CA, US, 92121 Povo, IT, 38123 Takatsuki-shi, Osaka, JP, 569-0803 Frederick, MD, US, 21701 Potters Bar, GB, EN6 3LD Paris, FR, 75014 Foshan City, GD, CN Waigaoqiao Free Trade Zone, SH, CN Saint-Nazaire, FR, 44600 Bethesda, MD, US, 20892 Paris, FR, 75012 Rockville, MD, US, 20852 Schaijk, NL, 5374 RE Tumba, SE, 14731 Montpellier, FR, 34000 Evreux, FR, 27930 Sant Feliu de Llobregat, B, ES, 08980 Montrouge, FR, 92120 Emeryville, CA, US, 94608 Milano, IT, 20139 Groningen, NL Copenhagen, DK Alcal de Guadaira, SE, ES, 41500 Benson, IL, US, 61516 Bethesda, MD, US, 20892-0602 Edinburgh, GB, EH14 4AP Freiburg, DE, 79108 Grenoble, FR, 38000 San Diego, CA, US, 92121 Madrid, M, ES, 28040 Paris, FR, 75015 Marseille, FR, 13009 Nerviano, IT, 20014 Chicago, IL, US, 60637 San Diego, CA, US, 92121 Kuopio, FI, 70210 Kingston, NY, US, 12401 Madrid, M, ES, 28002 Boston, MA, US, 02215 Neuss, DE, 41460 Dublin, IE, D09 Irvine, CA, US, 92612 Roanoke, IL, US, 61561 San Diego, CA, US, 92121 Ecully, FR, 69130 Torino, IT, 10060 Cambridge, GB, CB2 0BA Cambridge, MA, US, 02142 Menlo Park, CA, US, 94025 Amsterdam, NL, 1077 ZX Szeged, HU GB Alpicat, Lleida, ES, 25110 Pieve Emanuele, IT, 20090 Cambridge, MA, US, 02139 Bordeaux, 33, FR, 33000 San Diego, CA, US, 92121 deCuautitlan Izcalli, MX, 54760 Labelle, FL, US, 33935 Amsterdam, NL, 1077 ZX Gottingen, DE Cologne, NW, DE, 51105 Hampstead, NC, US, 28443 Cape Canaveral, FL, US, 32920 Rockville, MD, US, 20850 Catskill, NY, US, 12414 Norwich, CT, US, 06360 Detroit, MI, US, 48201 Hamilton, MT, US, 59840 Morrisville, NC, US, 27560 Memphis, TN, US, 38118 Hartford, CT, US, 06106 Horsham, PA, US, 19044 Saint Germain Nuelles, FR Grenoble, 38, FR, 38000 New Haven, CT, US, 06510 Cambridge, GB, CB23 6DP Hyderabad, IN South San Francisco, CA, US, 94080 OFallon, MO, US, 63366 Fort Pierce, FL, US, 34982 Cambridge, MA, US, 02139 Beerse, BE, 2340 Wayne, PA, US, 19087 Marseille, FR, 13009 Concord, NC, US, 28027 Poolesville, MD, US, 20837 Mumbai, IN Fontenay aux Roses, FR, 92260 Shrewsbury, MA, US, 01545 South San Francisco, CA, US, 94080 South San Francisco, CA, US, 94080 Evreux, FR, 27930 Memphis, TN, US, 38104 Cleveland, OH, US, 44128 Carlsbad, CA, US, 92010 Marseille, FR, 13009 Cambridge, MA, US, 02138 Chioleches, GU, ES, 19160 San Diego, CA, US, 92130 Margate, GB, CT9 4LT Malton, GB Secor, IL, US, 61771 Keele, GB, ST5 5SP Maastricht-Airport, NL Milano, IT, 20132 South San Francisco, CA, US, 94080 Harrogate, GB, HG3 2XA Marseille, FR, 13009 Kilsyth, VIC, AU, 3137 Chicago, IL, US, 60612 MADRID, M, ES, 28029 Laval, Quebec, CA, H7V 4B3 S. San Francisco, CA, US, 94080 La Jolla, CA, US, 92037 Cambridge, MA, US, 02142 Bethesda, MD, US, 20892 Parma, IT, 43122 San Diego, CA, US, 92121 Brussels, BE Milano, IT, 20129 Boston, MA, US, 02199 South San Francisco, CA, US, 94080 Barcelona, ES, 08035 Tranent, GB, EH33 1EH Erkrath, NW, DE, 40699 S. SanFrancisco, CA, US, 94080 Suresnes, FR, 92150 Cambridge, MA, US, 02142 Torino, IT, 10126 Colleretto Giacosa, IT, 10010 Frederick, MD, US, 21701 Milano, IT, 20132 Tranent, GB, EH33 2NE Marseille, FR, 13000 Niksayuna, NY, US, 12309 Modena, IT, 41125 Milano, IT, 20133 New Haven, CT, US, 06519-6052 Chaoyang District, BJ, CN, 100012 St. Louis, MO, US, 63110 Benson, IL, US, 61561 Framingham, MA, US, 01701 South San Francisco, CA, US, 94080 Paris, FR, 75013 Reno, NV, US, 89511 South San Francisco, CA, US, 94080 Pudong New Area, SH, CN Labelle, FL, US, 33935 Houston, TX, US, 77005 Cambridge, MA, US, 02139 Thousand Oaks, CA, US, 91320 Chatillon sur Chalaronne, 01, FR, 01400 San Diego, CA, US, 92121 Charleston, SC, US, 29407 South San Francisco, CA, US, 94080 Colleretto Giacosa, IT, 10010 Montreal (Senneville), Quebec, CA, H9X 3R3 Saint Germain Nuelles, FR, 69210 Thousand Oaks, CA, US, 91320 RTP, NC, US, 27709-2016 Manchester, GB, M13 9PL Ejby, DK Washington, DC, US, 20016-8061 East Kingston, NH, US, 03827 Boston, MA, US, 02116 CA Genova, IT, 16163 Milano, IT, 20156 NanJing, JS, CN, 210029 Singapore, SG South San Francisco, CA, US, 94080 Terrebone, Quebec, CA, J6X 4H4 Hillsborough, NC, US, 27278 Donostia, SS, ES, 20009 S. San Francisco, CA, US, 94080 Cambridge, MA, US, 02142 Oak Hill, NY, US, 12460 San Diego, CA, US, 92121 Hospitalet de Llobregat, B, ES, 08908 Paris, FR, 75005 Haidian District, BJ, CN, 100083 South San Francisco, CA, US, 94080 Lowell, MA, US, 01854 Tranent, GB, EH35 5NG Evreux, FR, 27930 Frederick, MD, US, 21702 Saffron Walden, GB, CB10 1XL Redwood City, CA, US, 94063 Barcelona, B, ES, 08003 Hanover, MD, US, 21076 Poolesville, MD, US, 20837 Bron, FR, 69500 Sulzfeld, DE, 97633 Billerica, MA, US, 01821 Seattle, WA, US, 98102 Kobenhavn, DK Paris, FR Emeryville, CA, US, 94608 Clamart, FR, 92350 MILANO, Milan, IT, 20122 Chaplin, CT, US, 06235 Evanston, IL, US, 60201 S. San Francisco, CA, US, 94080 Memphis, TN, US, 38118 Evry, FR, 91000 Compiegne, FR, 60200 Malvern, PA, US, 19355 South San Francisco, CA, US, 94080 Hinxton, GB, CB10 1DR San Diego, CA, US, 92121 Milano, IT, 20133 Raleigh, NC, US, 27610 Skokie, IL, US, 60077 Storrs, CT, US, 06268-1198 Matfors, SE, 864 31 Bethesda, MD, US, 20892 Paris, FR, 75005 Changping District, BJ, CN, 100107 Roanoke, IL, US, 61561 Pozzuoli, IT, 80078 LOGROO, RI, ES, 26006 Hollister, CA, US, 95023 L''Arbresle, FR, 69592 Frederick, MD, US, 21701 South San Francisco, CA, US, 94080 Hatfield, GB, AL10 9SN Croissy, FR, 78290 San Diego, CA, US, 92121 Roanoke, IL, US, 61561 Toulouse, FR, 31400 Fredericksburg, VA, US, 22405 Stevenage, GB, SG1 2FX Cambridge, MA, US, 02139 Portishead, GB, BS20 7AW Preston, CT, US, 06365 St. Petersburg, FL, US, 33701 South San Francisco, CA, US, 94080 Cambridge, MA, US, 02139 Changping District, BJ, CN, 100107 Boisbriand, Quebec, CA, J7H 1N8 Sao Paulo, Sao Paulo, BR, 01014-907 Spencerville, OH, US, 45887 Montrouge, FR, 92120 Frederick, MD, US, 21701 Budapest, HU Chicago, IL, US, 60654 Skokie, IL, US, 60077 Razes, FR, 87640 Salamanca, ES, 37007 Boston, MA, US, 02142 Sant Cugat del Valls, B, ES, 08174 Rovereto, IT, 36068 San Francisco, CA, US, 94158 Montpellier, FR, 34090 Redwood City, CA, US, 94063 Bothell, WA, US, 98021 S. San Francisco, CA, US, 94080 Roanoke, IL, US, 61561 Glenamoy, IE, F26Y286 Munich, DE, 80538 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, well help you build a career that you can feel passionate about.Job SummaryWe have an exciting opportunity for an Associate Director Client Services based at our site in Leiden, the Netherlands. The Associate Director Client Services will be involved in managing a Client Services team focused on (early) Drug Discovery programs.As an Associate Director Client Services, you will lead an international team of (senior) client service managers who represent the company to external and internal customers, interpret and clarify customer study designs to place into proposals/contracts, develop pricing strategies for customer contracts and negotiate for maximum company revenue. You will provide centralized and multi-site coordination liaising with multiple stake holders within CRL. You will participate in strategic business sales, growing current business, triaging and prioritizing new business. You will provide insight into the sales pipeline thus forecasting services by business line, customer and facility, as well as ensuring maximum capacity utilization. Main Responsibilities Responsible for the day-to day operation of an international team of (senior) client service managers based in Leiden, The Netherlands, including their line management and personal development. You will report to the Director Client Services, who is based in the United Kingdom. Responsible for the timely delivery of proposals and schedules of work in collaboration with scientific staff and operational management. Qualify bids and scopes of work with client to ensure appropriate service is provided. Ensure all required legal documents are in place. Follow up with clients in conjunction with our Business Development team to ensure that proposals are complete and answer their needs. Creatively identify ways to secure open proposals by working with scientific staff, finance, management, and others. Identify new business opportunities with clients and liaise with appropriate internal staff for follow-up. Develop and/or review proposals and SOWs for accuracy. When appropriate, prepare sale price estimates for protocols, bid requests, study revisions and additions using sites suggested selling price. Review and approve bid and proposal packages within authorized limits. Advise management on sale pricing practices to determine accuracy and relevance to study type, service, and operation processes. Make recommendations to management on desirable proposals based on established financial and operational criteria, as required. Organize client site visits and ensure that scientific staff visiting clients are fully informed about clients needs. Daily management of pipeline data in Salesforce. Work with Project Management Office/Finance and Operations to ensure accurate pipeline data are available. Serve as a mentor/ trainer to less experienced Client Services Team members Assist in the tracking and development of Key Performance Indicators within the Client Services department.Candidate Profile Experience in contract research and/or pharmaceutical setting preferred. Proven track record in a commercial role (business development, account management, client services) in life science Scientific background is advantageous. BSc essential, higher degree (MSc or PhD) or equivalent in biological science related subject would be favorable. Strengths in cell and molecular biology would be advantageous Experience in client facing roles with project management skills that include scientific, financial and legal stakeholders. Handle multiple tasks, and effectively prioritize based on site goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in Microsoft Office processing, spreadsheet, and database software. Ability to deal with changing priorities, work effectively and efficiently to meet deadlines. Ability to work in a dynamic working environment. Good numeracy and literacy skills. Work environment: General office working conditions; the noise level in the work environment is usually quiet.IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.About Charles RiverCharles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of peoples lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.Equal Employment OpportunityCharles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [Click Here to Email Your Resumé]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.For more information, please visit

Created: 2025-10-04