Automotive Service Advisor

Automotive Service Advisor Job Description Friendly Ford offers the best opportunity to build a great career in the auto industry and we are looking for you to be a part of our team!As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work.Your specific duties in this role will include: Managing your own work in process and providing excellent customer service Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer'' specifications Contacting customer regarding any changes in the estimate or promised time Addressing and resolving customer complaints Specific qualifications for the role include: Previous automotive service advisor experience Knowledge of basic car functions, characteristics, and operations in order to answer customer questions Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills Benefits: Health Insurance (Medical, Dental, Vision) Available 401(k) Job Training Programs Personal Time off Referral bonuses Friendly Ford is an equal opportunity employer, and we maintain a drug free work environment. Job Requirements High school diploma or GED; associate''s or bachelor''s degree, preferred strong initiative and a firm commitment to maximizing customer satisfaction Knowledge of basic car functions, characteristics, and operations in order to answer customer questions Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

Created: 2025-10-04