Interactive Teller (Part-time & Full-time Positions ...

Canopy Credit Union is looking for purpose driven person to join our creative community as an Interactive Teller! If you are someone who is passionate about growing a happier and healthier community through financial inclusion we encourage you to apply today! Canopy has recently been named as one of the Best Places to Work in the Inland Northwest and was ranked the 13th Best Mid-sized Company to work for in the state of Washington! These accolades are possible because of our commitment to our core values: We embrace what makes us different: We honor everyone''s'' journey and welcome new ideas. We''re a place where your story matters Becoming is better than being: Growth happens when we try new things and don''t allow the fear of failure to hold us back Curiosity welcomed: We don''t ask can we? rather, how can we? Canopy serves: We believe that our level of success is directly proportional to how many lives we touch Fun is who we are: We are a fun, playful, and hardworking family committed to the growth of each other, our members and our community Some of the perks you will enjoy by being a member of our Creative Community Culture: Competitive pay Options for full individual medical, dental, and vision insurance coverage at NO cost to the employee 401k match up to 7% Career Development: certifications, webinars, in house training''s, job shadowing -- these are all options we offer to support you in your career path Opportunity to work with some of the leading technology in the financial services industry Office putt putt competitions, potlucks, meme sharing, mini basketball hoop challenges, BINGO, really just tons of fun :) Canopy Credit Union is committed to building a diverse and inclusive community. We actively seek opportunities to recruit and hire qualified candidates with varying backgrounds including race, religion, sexual orientation, age, national origin, ancestry, citizenship, disability, and veteran status. As a credit union, we acknowledge there is more work to do. We are committed to listening to the ideas and opinions of our minority community members, providing opportunities for staff to learn and grow, developing effective practices to continue promoting diversity and supporting local organizations that are actively engaging in social justice work. At Canopy Credit Union, we strive to be an agent for change. We believe in the financial empowerment of our community, and we will continue serving you in the compassionate and kind manner you deserve. Canopy Credit Union is an Equal Housing Lender and an Equal Opportunity Employer. This position is a great fit for someone who embodies trust, ownership, innovation, and is purpose-drivenJob Duties:• Represent the credit union to the members in a friendly, positive and professional manner. • Responsible for serving members at all Canopy Credit Union locations through an Interactive Teller Machine (ITM) System • Assist member with use of all ITM financial transactions such as deposits, withdrawals, inquiries, transfers, loan payments and check cashing • Process all mail deposits and loan payments • Recognize members'' needs for products and services and present to the member and refer appropriately • Promote strong and lasting relationships with members by providing excellent service. • Positively promote the Canopy mission statement and vision and effectively communicate to members. • Determine accountability of negotiable items and member identification, and verify endorsements as required by ITM operational policies • Provide LOC and Visa cash advances • Provide credit card advances through PayTrace • Have a deep understanding of all relevant rules, regulations and policies. i.e. Reg CC, Reg D, MIP, Reg E • Responsible for reporting Currency Transaction & Suspicious Activity Reports to appropriate personnel. • Assist members by answering basic member requests and direct them to the appropriate person for specific information if necessary • Perform transaction reversals such as check reversals and lost checks • Maintain accurate and accountable records of all transactions performed throughout the day • Balance virtual vaults at the end of each shift • Work independently to analyze, research and resolve medium to high complexity problems • Maintain confidentiality and security of member information according to regulatory and organization guidelines and policies • Keep up to date on Credit Union security and robbery procedures • Demonstrate a solid understanding of fraud and other risks associated with ITM transactions • Perform security procedures for Teller Center (as authorized) • Meet service level goals and expectations that relate to department and credit union objectives • Attend regular staff, department and other pertinent meetings as required by Management PI189027904

Created: 2025-11-15