Spec, PC Support I

Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.Requisition ID :10247Employment Type :Full TimeJob Category :Information TechnologyWork Location :Melville, NY (CSC) - RemoteState or Province :New York (US-NY)Potential Work Location :United States : New York : MelvilleBRIEF POSITION SUMMARY: This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.DUTIES and RESPONSIBILITIES: Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company. Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues. Ensures internal and external customer satisfaction at all times. Identifies and implements improvements to enhance customer satisfaction on a continual basis. Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed. Performs software installations on all desktops/laptops, and End-User devices. Performs software distribution tasks as required. Update firmware on laptops, smart phones and MFPs. Configure and active smartphones and tablets Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. Adheres to all standards for desktop laptop and end-user devices and software platforms utilized on the MSC Network. Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems. Contributes to PC Support related documentation as required. Performs appropriate change control procedures with regards to all PC Support systems. Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals. Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each. Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSCs business strategy to ensure we make the right decisions through time to maximize MSC?s systems investment. Ensures the confidentiality of sensitive information. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSCs vision and unity of purpose. Participation in special projects and performs additional duties as required.EDUCATION and EXPERIENCE: Associates Degree in Computer Science or equivalent experience is required. Minimum of 1 year experience demonstrated skills and in-depth knowledge of the ''following: PC''s, Desktop and Laptops, Mobile Devices, peripherals, and client / server technology in a corporate environment is required. Hands on experience with Windows 10, O365, Active Directory and VPN required. Certifications such as A+, Network + and ITIL are preferred Experience with Citrix/Netscaler is preferred. Macintosh Experience will be viewed favorably. Why MSC? People. Collaboration. Insight. Thats how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family''s health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (to review. eview.

Created: 2025-10-04