Client Facing Business Analyst II (Implementations)

Client Facing Business Analyst II (Implementations)Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Client Facing Business Systems Analyst (Implementations) Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Work Location: Fully Remote - U.S.Position:The Business Systems Analyst II (Implementations) not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT dept in understanding the enterprises operational needs for both automated and manual solutions to business systems and procedures of moderate scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprises effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones. Core Responsibilities:Strategic management and maintenance of clients entire solution(s) in conjunction with account management.Respond to customer incoming inquiries, ability to lead recurring client meetings, present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool), and drive escalations when necessary.Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements with limited supervision.Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Analyzes business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practicesCommunicate the business directives, goals and needs to the technical team and serve as business interface from the enterprises operational management team managing expectations and defining business satisfaction metricsRequirements:Bachelor''s Degree in Business Administrator or Related field or equivalent experience3+ years of experience in business systems analysis, design, modeling, relational database, technical writing and design and analysis role3+ years of experience in client facing and/or account managementExperience with technical systems; ability to identify technical solutions for business problemsPreferred Qualifications:Excellent oral and written skills to effectively communicate with customers and internal staffAbility to develop and deliver presentation materialsAbility to formulate and define systems scope and objectives through research and due diligenceStrong organizational and project management skillsAbility to interact with internal staff at all levelsStrong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employersBuild strong customer relationships and delivering customer-centric solutions.Working Conditions/Physical Requirements: General Office DemandsUnique Benefits*: Flexible work environmentsReady, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assetsVolunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnershipsEmployee wellbeing programs and generous health plansEducational assistance programsUS 401(k) or Group RRSP (Canada) savings plans with matching employer contributionsBe sure to ask our Talent Advisors for more information on location specific benefits and paid time off policiesLearn more at *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. Diversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships. Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at /diversity Feeling Inspired? Ready to MakeAChange? Apply today! li-remoteIWork4CHNGChangeHealthcareCareersHiringNowRemoteWorkWorkFromHomeDiversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at /diversity Feeling Inspired? Ready to MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [Click Here to Email Your Resumé] with ''Applicant requesting reasonable accommodation'' as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Created: 2025-10-04