Recruitment & Engagement Manager

Home Instead is seeking a Recruitment & Engagement Manager (REM) for our Goodlettsville, TN location. This dynamic person will be focused on recruiting top Care Professional talent through on-line posts, walk-ins and community networking. The REM is also responsible for managing the Care Professional team through one-on-one coaching and annual reviews. The REM reports directly to the General Manager and works closely with all team members at the branch office.As the face of Home Instead in the community, this team member must demonstrate our core value, Love (v), in all interactions with internal and external customers and staff: patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment.BenefitsCompetitive wagesHealth coverage401(k) with company matchEmployee Assistance Program Paid vacation and holidaysIf this sounds like the perfect job for you, apply today!ResponsibilitiesAnswer each employment inquiry in a friendly, professional and knowledgeable mannerDevelop and implement new recruitment strategies online and within the community, while identifying key recruitment sourcesSchedule and conduct applicant interviews in an efficient and professional manner Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle checks and drug screens on all Care ProfessionalsCreate and maintain all employment records including but not limited to Form I-9, W-4, etc.Develop engagement strategies to promote Care Professional retention and satisfactionSchedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities and problem resolutionWork in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationshipsMeet expectations with respect to critical metrics, such as Care Professional utilization, turnover, etc.Monitor, mediate and log all client and Care Professional activity utilizing the software systemHelp plan and successfully execute all Care Professional meetingsEnsure Care Professional availability optimization and utilization of Care Professional hoursAccountable for Care Professional tier management and trainingMonitor compliance for local and federal labor and safety laws including EEO, ADA, FMLA, and OSHADemonstrate open and effective communication with the franchise owner, colleagues, Care Professional, clients and family membersAdhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the teamMaintain regular attendance to execute job responsibilitiesAll other duties as assignedMinimum QualificationsAssociate''s Degree in a business-related field or equivalent experience2 years of experience recruiting top talent preferredExcellent verbal and written communication skills with the ability to listen effectivelyAbility to work independently and maintain confidentiality of informationEffective interpersonal skills while building relationships easily and naturallySound judgment and good decision-makingDemonstrated discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and proceduresDemonstrated complex problem solving with the ability to organize and prioritize workSuccessful networking skillsProfessional appearance and demeanorSales & results drivenSense of urgency while meeting deadlinesSelf-motivatedStrategic thinkerTake advantage of this great opportunity, apply today!WCSC Tennessee, LLC d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.Each Home Instead franchise is independently owned and operated.

Created: 2025-09-06