Social Media-Customer Support Specialist

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us. We are looking for an experienced and creative Social Media Customer Support Specialist to join our team! You will be responsible for monitoring and responding to all major social media platforms. The specialist supports and problem solves through various means like email, phone, social messaging, and text. Positive interactions in these channels are significant drivers of brand loyalty and the overall NPS score. This role will work on investigating and responding to complex customer complaints across social platforms. You will strive to resolve customer concerns and complaints, recommend solutions, and work cross-functionally to reach a win-win solution for all parties. To succeed in this role, this person should have excellent written and verbal communication skills and easily build rapport. Essential duties and responsibilities: + Professionally respond to and resolve inquiries to incoming consumer emails, phone, and review posts across a wide variety of topics including, but not limited to installation inquiries, basic troubleshooting, use & care information, and complaints. + Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YELP, Consumer Affairs, Better Business Bureau, Best Company, Google Reviews, and other platforms. + Demonstrates ability to manage workflow and priorities, proactively seeking advice from supervisors or more experienced team members. + Applies knowledge and experience to accurately solve problems using relevant information sources. + Resolve consumer questions and respond to ratings and reviews of our products and services. + Strong emotional intelligence and resilience + Naturally inclined to comply with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks Required Qualifications: + Must be able to work Sunday- Thursday 9 am -6 pm CST + High School Diploma or equivalent combination of education and experience + 2+ years experience in social media + Must have a distraction-free workplace + Established home internet connectivity; minimum internet download speed of 15 Mbps, upload speed of 10 Mbps + Savvy social media experience utilizing Facebook, Twitter, Instagram, YELP, Consumer Affairs, Better Business Bureau, Best Company, Google Reviews, and other social media best practices. + Strong prioritization skills + Ability to think critically and make quick decisions + Exceptional writing skills + Proficient in MS Office (Excel, PowerPoint, Word, and Outlook) + Team player with strong interpersonal and communication skills Dont meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Equal Employment Opportunity The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled (SunPower Supports EEO Accommodation for Applicants to SunPower Corporation SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [Click Here to Email Your Resumé]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. NOTICE TO ALL APPLICANTS AND EMPLOYEES Availability of Affirmative Action Plan for Review SunPower is a federal government contractor. As a part of the Companys obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer. EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to [Click Here to Email Your Resumé]. In order to quickly respond to your request, please use the words ''Accommodation Request'' as your subject line of your email. For more information, read the Accessibility Process.

Created: 2025-10-04