Customer Service Supervisor

Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.KEY DUTIES AND RESPONSIBILITIESSupervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectivenessServe as point of contact to receive billing and customer claimsHandle escalated customer issues and validate the claimsCoordinate with Operations to meet on-time turnaround goalsPartner with Operations to prepare regular reports of customer activityConduct root cause assessment to proactively improve customer services month over monthADDITIONAL DUTIES AND RESPONSIBILITIESMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)3 years customer service experience in warehousing and/or distribution environmentExcellent verbal and written communication skills with the ability to interact with internal and external customersExcellent problem-solving skills and attention to detailProficient computer skills, including Microsoft Office SuiteMust be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facilityAbility to work a flexible work schedule and shift, including weekends if neededLLPRWhy Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers'' requirements. Beyond that, you''ll help us grow and learn on our journey to be the very best employer in our industry. We''ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, competitive pay, excellent Health and Dental benefits, 401K, and Paid Time Off and Sick Days

Created: 2025-09-06