Are You Our Next IT Support Technician?

Don''t just live life...love life!Who wants to go to a boring job? At Lifespace, we get paid to create memories for our residents! We are not limited by our job title. We are one team united by our passion for service with a dash of fun. No matter the stage in your career, this is your opportunity to be empowered to create your own lasting impression.Lifespace Communities, Inc.4201 Corporate Drive.West Des Moines, IA 50266IT Support Technician - what we''re looking forWe''re looking for an experienced problem solver to serve as a technical resource for Lifespace Communities, Inc. This role is an integral part of delivering technology across the organization, supporting and working in collaboration with the information technology department. A successful Support Technician will maintain, as well as continue to support and recommend advancements in technology solutions.JOB SUMMARY:The IT Support Technician will provide technical expertise and guidance in the areas of desktops, laptops, peripherals, telecommunications, system applications, hardware and network connectivity for Lifespace Communities, Inc. The IT Support Technician is customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.What to expect from the roleServe as first point of contact for team members seeking technical assistance via phone, email, instant messaging or IT ticketing system. Ensure courteous, timely and effective resolution of end user issues. Monitor, prioritize, document and assist in resolving end user help requests. When possible, troubleshoot and attempt immediate resolution through remote desktop or desk side. Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary. Test fixes to ensure problem has been adequately resolved.Support audio, video and web conferencing.Create user accounts and manage access controls based on company policies. Alert leadership of recurring issues or trends in incidents. Recommend modifications to reduce user issues.Key participant in user testing, implementing, document creation and communication for information technology department and the end user. Report any computer abuse, HIPAA violations, unauthorized system access, software use violations or licensing concerns immediately to IT managementOTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.Position may require travel to other Lifespace communities, vendor locations or conferences. In cases of rare severe technical outages, this individual may also be required to be onsite during weekday evenings/nights and/or on weekends. During emergencies or natural disasters may be required to be on duty for the duration of the disaster.REQUIREMENTS:Two-year degree in information technology, computer science or equivalent work experience.One to three years end-user technical support experience in an Azure / Microsoft environmentAbility and willingness to work in an environment providing 24x7x365 support to our communities. Hours will be primarily business hours, with some on-call or after-hours work neededKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Ability to prioritize and handle multiple projects and tasks concurrently.Ability to diagnose and resolve basic technical issues. Familiarity with Microsoft suite of cloud offerings (Azure, O365, Endpoint, etc.)Experience with desktop installation, support, patching, and troubleshooting.Excellent verbal and written communication skills are required. Strong analytical skills that demonstrate ability to problem solve and analyze complex and difficult scenarios is required.Demonstrate a high level of customer service focusing on rapport building, listening, questioning and patience.Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members.Lifespace has enjoyed over 40 years of success, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family, get ready to ignite your life and experience Living ANIZATIONAL OVERVIEW:Lifespace Communities headquartered in West Des Moines, Iowa, and Dallas, Texas, is one of the nation''s largest senior living provider of non-profit retirement communities. The organization has annual revenue of over $340 million and employs over 3,800 team members. Lifespace Communities is an Equal Employment Opportunity Employer.Lifespace has remained true to its founding ideal: to help create exceptional, financially sound communities where people could enjoy a more rewarding and secure retirement. The organization is committed to excellence and innovation in creating communities that celebrate the lives of seniors. Lifespace serves over 5,100 residents.The Lifespace Communities are as follows:Abbey Delray - Delray Beach, FloridaAbbey Delray South - Delray Beach, FloridaBeacon Hill - Lombard, IllinoisClaridge Court - Prairie Village, KansasEdgemere - Dallas, TexasFriendship Village of Bloomington - Bloomington, MinnesotaFriendship Village of South Hills - Upper St. Claire, PennsylvaniaHarbour''s Edge - Delray Beach, FloridaNew Castle - Mequon, WisconsinOak Trace - Downers Grove, IllinoisQuerencia at Barton Creek - Austin, TexasThe Stayton - Fort Worth, TexasVillage on The Green - Longwood, FloridaThe Waterford - Juno Beach, Florida Equal Opportunity Employer, including disabled and veterans.

Created: 2025-10-04