IT Help Desk Associate

Wisconsin Management Company is hiring an on-site, part-time (approximately 25 hours/week) IT Help Desk Associate! Ideal for someone looking for additional, flexible hours or who is looking to gain experience! WMC offers competitive wages and flexible scheduling! Job Summary:The Help Desk Specialist is part of a coordinated user support function that works directly with users to triage, diagnose, fix, and escalate technical issues. The Help Desk Specialist will evaluate, diagnose, troubleshoot and resolve basic system issues and escalate them when necessary. This position will also assist the IT Manager with hardware troubleshooting, software support, and other administration tasks. Principal Duties: Primary contact for general technical support calls, emails and support tickets in a non-call center environment Interact with internal customers to resolve help desk technical tickets in a timely fashionCommunicate with internal clients and coworkers in a professional manner while maintaining confidentiality. Support remote users via remote desktop software and telephone Create network, email, and various software accounts for new usersAssist in installation, preparation, and support of Windows desktops and laptops, mobile devices, office equipment, etc. Promote responsible usage and care of corporate equipmentAssist in implementing internal training programs for users Job Requirements: Coursework in IT related field or relevant experience Strong knowledge of Microsoft systems (Windows, Office 365 & Desktop apps)Strong knowledge and troubleshooting skills with computers and related hardware Basic general networking knowledge and experience Experience with Office 365 Administration a plus Exchange server, AD, GPO, Powershell experience a plus Strong customer service skills Must be able to work independently and be responsive to customer/end user requirements Ability to manage multiple tasks and be flexible in a fast-paced, limited-resource environment Must be able to read, write, and speak English fluently Accurately prepare written business correspondence that is coherent, grammatically correct, effective, and professional Spanish language fluency a plus Valid drivers license & reliable transportation required for travel to local offices on occasionWage:$20/hour + DOELP

Created: 2025-11-15