Product Application Support Representative

Product Application Support RepresentativeChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Product Application Support Representative Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Work Location: Fully Remote - U.S.Position: The Product Application Support Representative is a customer support position that works under limited supervision to complete the myriad tasks necessary to support the Assurance and Clearance services of the Software & Analytics business unit. This position requires a thorough understanding of end-to-end revenue cycle processing and the nuance each provider and payer bring. This role requires a self-motivated and goal-oriented individual, using detailed instructions to complete the job responsibilities and requires the ability to work independently as well as in a team environment. Core Responsibilities: Review, investigate, analyze, and resolve key issues at the provider and client level.Proactively own and manage service delivery for high-visibility and high-touch customer relationships.Serve as industry and technical resource and subject matter expert.Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Change Healthcare.Attend client meetings; onsite as needed.Work closely with other areas including product development and sales to ensure customer needs are met and feedback is shared. Understand product goals and communicate that with customers.Document, track, and support compliance with Service Level Agreements.Keep the customer informed of key information that may be critical to their success (e.g. product road maps, new services, customer events)Requirements: High School Diploma AND 4 years of professional work experience 2+ years of desktop support OR helpdesk support OR technical support experience2+ years of experience handling customer escalationsProficiency in MS Office (Word, Excel, PowerPoint, Outlook) Preferred Qualifications: Bachelor Degree Experience working within the Healthcare IT industryKnowledge of the Payer/Provider environmentFamiliarity with ANSI X12 / EDI standards for healthcare transactions Experience in UB92/UB04/1500 medical billing Understand HIPAA compliance regulationsExperience with data management/analysis Excellent time management and organizational skillsAbility to work on multiple tasks simultaneously and meet deadlines while providing quality resultsExcellent verbal and written communication skillsWorking Conditions/Physical Requirements: General office demandsUnique Benefits*: Flexible work environmentsReady, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assetsVolunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnershipsEmployee wellbeing programs and generous health plansEducational assistance programsUS 401(k) or Group RRSP (Canada) savings plans with matching employer contributionsBe sure to ask our Talent Advisors for more information on location specific benefits and paid time off policiesLearn more at *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. Diversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships. Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at /diversity Feeling Inspired? Ready to MakeAChange? Apply today! IWork4CHNGChangeHealthcareCareersHiringNowRemoteWorkHealthcareTechnologyJobsWorkFromHomeSupportJobsSoftwareAnalyticsatCHNGLI-remoteDiversity and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at /diversity Feeling Inspired? Ready to MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [Click Here to Email Your Resumé] with ''Applicant requesting reasonable accommodation'' as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to [Click Here to Email Your Resumé]. In order to quickly respond to your request, please use the words ''Accommodation Request'' as your subject line of your email. For more information, read the Accessibility Process.

Created: 2025-10-04