Business Operations Analyst 2

OverviewAbout Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwideall committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit .ResponsibilitiesResponsible for recurring or daily functions or processes that are necessary for business execution.JOB DUTIESCompletes or monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.Tracks processes, preparing reports for management detailing quality or quality of departmental actions.Implements procedural changes meant to improve performance or efficiency.Resolves errors and handles exceptions of moderate risk or complexity.E-LEARNING JOB FUNCTIONSResponsibilities focus on developing and editing online learning materials and content. This includes assessing learning needs and analyzing existing instructional materials.Develops and designs online materials such as lesson plans, lesson content, learning objectives and assessment tools. Specific functions include:Collaborating with subject matter experts to design highly engaging content.Creating instructional material: courses, curriculum, student guides or training manuals.Designing content to optimize learning.Generating the layout of the learning supports.Redesigning content to ensure it matches the learner''s needs.Working with eLearning Developer Leads to design visuals, audio and interactive learning tools to support courses.Translate basic visuals into engaging online content using a variety of tools.SPECIFIC LEAD COPYEDITOR/SCRIPT WRITER (CESW) FUNCTIONSThe CESW Lead works with the content creators to ensure that the content aligns to the technical, design, and editorial standards required for the curriculum, while also ensuring that the curriculum design retains its elements and intent.Specific functions include:Working with other leads to schedule work, assign resources, and meet project deliverables.Answering copyediting/script writing questions during the content development phase.Advising on the naming conventions and formatting of materials during the content development phase.Checking materials folder for duplicates, Word documents, inconsistent file naming, and formatting issues.Advising copyeditors about editorial style to promote consistency in editing across the content.Reaching out to content and EL leads to resolve questions that arise during copyediting.Ensuring that permission credit lines are placed correctly on materials and in playlists and that all permissions have been addressed in accordance with PCG guidelines.QualificationsEXPERIENCE AND EDUCATIONPerforms work under minimal supervision.Handles complex issues & problems and refers only the most complex issues to higher-level staff.Possesses comprehensive knowledge of subject matter.Provides leadership, coaching, and/or mentoring to a subordinate group.May act as a lead or first-level supervisor.Typically requires a bachelors degree and 4 to 6 years of PETENCIESAbility to work as part of a team.Analytical thinking skills.Detail oriented.Ability to meet deadlines.Ability to understand and follow directions.SKILLS & QUALIFICATIONSFundamental understanding of HTMLCreativityGraphic design knowledge/understandingTraining and teaching skillsEnthusiasm for learningAudio and video editing skillsKnowledge of online instructional tools including EdX, Canvas, SAFARI Montage, etc.LI-RemoteEEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.>Job Locations USPosted Date 1 month ago (7/13/2022 6:41 PM)Job ID 2022-8318 of Openings 1Category Customer Service/SupportType Regular Full-TimePractice Area Education ServicesEOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to [Click Here to Email Your Resumé]. In order to quickly respond to your request, please use the words ''Accommodation Request'' as your subject line of your email. For more information, read the Accessibility Process.

Created: 2025-09-06