Sr. Manager, Consumer Retention, Marketing Platform

About the TeamAs the Senior Manager of Consumer Retention, Marketing Platform you will lead the team''s product roadmap and own channel health goals such as reachability, frequency, and quality of communications. In this position you will create innovative solutions to key pain points of campaign creation and delivery ultimately saving time and money while improving consumer retention. You will develop best practices to maximize our impact of campaigns across all consumer segments and lead rollout plans across multiple teams. The ideal candidate is a self-starter, problem-solver and has a proven track record of partnering with product and engineering to build marketing platform solutions. You must have a strong base in CRM tools, campaign strategy and creation, data-driven problem solving, and process management. You will like this role if you have a history of thriving in high-impact, fast-paced, cross-functional environments while driving business outcomes and keeping the customer experience at the core of decision making. What You''ll Do Lead the vision for the Consumer Retention product roadmap create best-in-class retention marketing campaigns across all owned channels (email, push, in-app) and promotionsIdentify key pain points and create solutions in partnership with product and engineering that will save millions of dollars, reduce build time, and deliver targeted, personalized campaigns at scaleCreate roll out plans of new features; surface future feature opportunities from operational testsDevelop and own foundational goals such as reachability, frequency, and channel healthBuild and manage a small CRM team to own strategic projects that span customer segmentsPartner daily with Product, Engineering, Analytics, Operations, and Finance Drive the evolution of our governance process and capabilities to ensure consumers receive the most relevant, high quality outreach from DoorDashQualifications 6+ years experience in relevant marketing roles with experience managing teamsDeep expertise with CRM technology including ESPS, Marketing Automation platforms and other CRM toolsExperience working directly with product and engineering teams to create scalable retention marketing tools.Analytical and data driven with demonstrated ability to turn insights into actionable tactics, measure outcomes, and articulate impact Built strong internal relationships and unified large cross-functional teams around goalsPassion for increasing value and improving the customer experience- for our consumers and our internal teamsAbility to think and perform both tactically and strategically with strong attention to detailAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users"”from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We''re committed to supporting employees'' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.Our Commitment to Diversity and InclusionWe''re committed to growing and empowering a more inclusive community within our company, industry, and cities. That''s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $133,200 - $199,800, plus opportunities for equity and commission. Compensation in other geographies may vary. If you need any accommodations, please inform your recruiting contact upon initial connection.

Created: 2026-03-07