Operational Risk Officer: VP of Execution (C13) - VP - ...

The U.S. Consumer Operational Risk Officer: VP of Execution is aligned with business and risk partners to independently analyze and assist with building the quality and consistency within US Personal Banking (USPB) Managers Control Assessment (MCA), specifically focused on improving the documentation quality of our activities, risks, controls and monitoring, and their compliance with policy, procedures, and guidance from internal authorities. The team is responsible for building, managing and enhancing tools used to ensure our risk officers and business SMEs have the infrastructure to capture the operating and regulatory risk associated with each business line then finalize on our system of record, Citi Risk & Control. This person will work directly with business partners, risk partners, technology groups, and key strategic leaders to confirm conclusions and their interpretation into business rules across our platform of software and systemic tools. This position requires attention to detail when making judgments and recommendations based on the analysis of factual information and the documentary evidence to back up all decisions. Key Responsibilities Include: Design and develop top tier risk management documentation processes to provide foundation for documentation of critical processes and risks while considering all aspects of the daily, quarterly and annual life cycle supporting the broader MCA framework. Act as critical liaison between business SMEs, risk managers and technology to successfully enhance and deploy systemic processes and solutions to improve our efforts to maintain the systems and related processes designed to drive accuracy and ease of execution while maintaining the best evidence of execution possible Strong ability to align policy requirements to business process to balance efficient and effective execution with need for detail and evidence. Manage aspects of system implementation and maintenance as systems complete rollout plan and maintenance items are built out to support the new systems in a full production environment. This includes partnering with various technology departments and user groups to ensure the systems remain operable and compliant with all currently published guidelines. Perform system enhancement testing and assist with documentation and communication of business logic, be prepared to help with the administration and oversight of system enhancements Manage internal tracking and documentation required to effectively support and continue to build out future enhancements to these systems Ownership of SharePoint Sites and documentation used to coordinate with users and leaders in the feature / functionality of systems Assist with strategic alignment efforts with GCB partners ensuring consistent MCA methodology is applied across all ARCM activities Coordinate with leadership in obtaining the accurate and agreed to interpretation of changes to guidelines, procedures, and standards Identify enhancements to the process and systems that can help to automate and simplify required activities Assist with development and maintenance of training and procedures to support systems under departments ownership. Support best practices and maintain full awareness to all MCA policy requirements May work with Technology partners to apply automation to help focus testing parameters/populations Additional duties as assigned Education: 1. Bachelors/University degree or equivalent experience 6-10 years relevant experience Agile methodology knowledge and proficiency is preferred Experience in operational risk management would be desirable Demonstrated analytical ability; asks insightful questions Excellent verbal and written communication skills Interpersonal skills and ability to work well in a team environment Comfort in communicating technical content to users, staff, and up to leadership Proficient in MS Office applications (Excel, Word, PowerPoint, SharePoint), and experience in technology implementations and support helpful -------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries (''Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the ''EEO is the Law'' poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Created: 2025-10-04