Systems Administration T2

Description Job Description:The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). The candidate will perform as a Backend Deployment Support Engineer for the Deployment team.Primary ResponsibilitiesThe selected individual will be responsible for providing remote technical support for deployment technicians performing the installation of IT equipment at new sites, IT renovations, cabling, desktop PC deployments, printers, and phone(s).Provide remote technical assistance to customers for performing self-installation of equipment.Add workstations into Active Directory (AD) and move workstations to appropriate Organizational Unit (OU).Create A-Records in Domain Name System (DNS), create Dynamic Host Configuration Protocol (DHCP) scopes, and create print queues on the print server.Work within Remedy and ServiceNow for assigned tickets with ensuring ticket is worked to resolution, to include troubleshooting, customer contact, shipment of hardware, remote assistance of hardware installation, and provide ticket updates.Provide onsite support of tickets at customer locations within the National Capital Region (NCR).Create Change Request (CR) documentation for performing changes within the managed networks.Assign trouble tickets to team members for resolution and provide oversight until completion.Provide technical advice to management for resolution of issues.Basic QualificationsRequires a BS and 2-4 years of prior relevant experience or a Masters with less than 2 years of prior relevant experience. Years of experience may be substituted in in lieu of a degree.Experience in Active Directory and DNS.Ability to work in a dynamic and demanding work environment.Work cooperatively as a team member.Ability to work independently with minimal or no oversight.Sound judgement and discretion with resolving technical issues.Strong written and verbal communications skills.Strong customer relationship management skills.Preferred QualificationsTop Secret Clearance with SCI eligibility.Active DHS Entry on Duty (EOD) clearancePrior DHS experiencePay Range:Pay Range $60,450.00 - $93,000.00 - $125,550.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Created: 2025-09-06