Sr. Project Manager, Global Technology Support

About VERITASVeritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.Veritas Customer Success is responsible for ensuring that Veritas customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.Role Summary:The Senior Project Manager is responsible for the support and administration of all projects and programs driven by the Global Technical Support Transformation and Innovation office. This role is the lead project manager responsible for all the planning, executing, and sustaining of projects and programs across Global Technical Support organization. This role includes all aspects project planning and operationalization, project management,dependencies/risks/issuesmanagement, as well as change management. This position drives alignment of senior leaders/executives and ensures decisions are filtered to contributing individual contributors.Responsibilities:This person will need to collaborate and partner with Global Technical Support (GTS) and cross-functional colleagues and senior leaders to overcome potential obstacles, and unforeseen conflict, in order to meet business objectives. A well-qualified candidate should have the ability to:Lead the design and implementation of projects and programs that improve customer retention and success, and enable key performance indicators in the GTS organization to be met/exceededBe responsible for projects and/or programs from initiation through delivery, ensuring completion of projects on schedule and within budgetCollaborate with enablement teams to develop process and training documentation, and communicationsMake decisions based on data and key business goals/prioritiesQualifications:10+ years project and program management experience10+ years customer service experienceAdvanced MS Office skills, particularly PowerPointRequires detailed functional knowledge, in-depth company knowledge and overall business knowledgeAbility to quickly respond, efficiently manage time and shift from one task to another while managing daily prioritiesExcellent business communication skills (verbal and written)Advanced problemsolving/troubleshootingskillsAbility to explain complex ideas in simple termsStrong interpersonal skillsDetail-orientedWorks well independentlyAt Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that''s OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about TeamVTAS!EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to [Click Here to Email Your Resumé]. In order to quickly respond to your request, please use the words ''Accommodation Request'' as your subject line of your email. For more information, read the Accessibility Process.

Created: 2025-09-06