Technical Service Support Specialist

Who We Are Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business. Job Summary Work Shift1 - First ShiftThe Technical Service Support Specialist provides a professional level of complex technical assistance to dealers and owners of company products to ensure customer satisfaction. This role drafts technical bulletins and other service documents, conducts technical training on company products. This role gathers parts information as well as quality and reliability process feedback from the customer service network. This position also reviews and critiques FCNs (Field Change Notification) and reviews ECNs (Engineering Change Notice) to enhance knowledge of improvements to equipment.Essential Duties and Responsibilities include the following. Other duties may be assigned.Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focused and stewardship while modeling the associated behaviors.Provide complex technical support to customers and dealers via the telephone or email. Ensure all service calls are tracked and documented in the customer service database. Determine and advocate when travel is required to resolve escalated issues in the field. Assist in the development of service training courses by testing, researching, and serving as an expert on the product. Conduct virtual and onsite training for technicians and customers. Operate new equipment to understand how it works and its serviceability. Work with manufacturing on setting quality standards for all machines by holding random quality events. Communicate findings to appropriate departments. Work with engineering design and make suggestions to enhance product serviceability. Track enhancements and ensure they are completed to finish. Troubleshoot and repair equipment that has been returned. Research repetitive issues with products in the field to aid in development of a field campaign to resolve issues. Create service bulletins and service notes to inform the field representatives of any changes of performance or product enhancements. Review and provide input on parts stocking list. Take calls on parts and assist the Parts Center, dealers and customers in finding a rare or hard-to-find part. Track pilot machine performance within an appropriate timeframe based on performance or relevant warranty information. Administer and approve customer retention spending for out of warranty requests. Education and/or Experience md5-4060686ac14cf2992bf6e4e86e069365Other Skills and Abilities Demonstration of high-quality verbal and written communication skills, including the ability to conduct lectures and training seminars. Proficiency in other applicable languages would be preferred. Ability to provide informative and professional assistance when working with the public/customers and co-workers and maintain positive interpersonal relationships which encourage openness. Ability to maintain a professional and positive attitude in ''heated'' situations. Knowledge of hydraulic, electrical, and mechanical systems. Ability to read and use measuring devices. Ability to troubleshoot an electrical or hydraulic system over the phone, in person or on a machine. Ability to provide expertise if service department is required to testify in lawsuits. Ability to expedite reasonable solutions to the field in a timely manner for customer satisfaction. Ability to identify and report any safety or hazard type condition that may exist or surface to avoid injuries. Certifications, Licenses, Registration Ability to obtain Class 1 CDL License preferred if job duties require it. Other certifications may be needed or required (i.e. Tractor for Forage). Travel Up to 50% domestic and/or international travel by car or plane may be required. Work LocationONSITE: A team members day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.Equal Opportunity Employer At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at [Click Here to Email Your Resumé] . Interested? Wed love to get to know you.

Created: 2025-09-06