IT Support Specialist

Job DescriptionThe IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed.Essential Job Functions• Answer Help Desk Calls• Troubleshoot a variety of hardware and software problems either over the phone or in person• Record all calls in KACE call tracking system• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications• Replace faulty hardware• Createmanage user accounts• Deal with warranty issues• Image computers using KACE K2000• Replace leased assets under a deadline• Other duties as assignedQualifications• High School Diploma or equivalent required• Professional computer experience is preferred• Comfortable with troubleshooting, disassembling and repairing PC''s and peripherals required• Good understanding of Windows 7, Windows 8 and Windows 10 operating systems required• Knowledge of WiFi and networking basics required• Experience with HDI Certifications, A+ Certifications, ITIL knowledge andor KCS knowledge preferred• Knowledge of Microsoft Office applications and strong trouble shooting skills for both hardware and software required• Candidate must have a valid driver''s license and know how to ski or snowboard at an advanced levelAdditional InformationSupervision given and receivedGiven: This position has no supervisory responsibilitiesReceived: Works under direct supervision of the Director of Support Services. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.Work Environment and physical demands Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements No adverse or hazardous conditionsNot required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistanceThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job."¯ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."¯ "¯"¯ This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer. For an overview of Aspen Skiing Company''s benefits and other compensation visit /jobs/benefitsAs of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety herePandoLogic. IT Support Specialist, Location: Aspen, CO - 81612

Created: 2025-10-04