Customer Service Rep

Essential Responsibilities* Strives to drive customer satisfaction, to increase the combined overall sales volume.* Manually hand key stock orders and returns.* Answers calls from call center/queue. Provides quotes and confirmations; responds promptly and professionally to customer requests.* Establishes credibility and respect with the pro sales customer base, stakeholders, and others within the company.* Develops/maintains expertise in an assigned specialty area to support departmental efforts and uses ingenuity to develop new processes.* Procures pro sales customer order information and enters order information in a timely and accurate fashion.* Coordinates warehouse and shipping exceptions with Operations.* Proactively works with Account Managers on all matters, including proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accurate.* Communicates with Purchasing Department regarding large sales and/or out-of-stock concerns.* Reports to Manager regarding market intelligence relating to pricing and/or customer needs/special requests.* Provides input for catalogues and price lists.* Follows established procedures for placing customer orders, servicing customers, adhering to pricing guidelines, and recommends changes when warranted to achieve overall company goals.* Assists in training new department personnel, and demonstrates a high standard of teamwork, professionalism, conduct, and dedication to Novo Building Products'' goals.* Assists with special order process; tracking ETAs, placing special orders, placing POs.Basic Qualifications (Required)* Bachelor''s Degree in Construction Management, Marketing, Business Administration, or comparable area of study is preferred* Excellent organizational and communication skills* Self-confidence and telemarketing skills are essential* Proficiency in Microsoft Outlook, Word, and Excel* Effective communication skills, both written and oral, (English), and courteous telephone mannerPreferred Qualifications* Minimum of three years'' experience in a building material sales and service environment is desired.* Basic understanding of the supply chain to the building materials industry is desiredNovoEG

Created: 2025-11-15