Service Delivery Manager only Full Time

Service Delivery ManagerClient: BiogenTitle: Service Delivery ManagerFull time positionHybrid in the RTP areaKey Responsibilities:Developing/Managing Relationships: Engage and develop relationships with the right functional partners (e.g., IT and other Steering Committees and subject matter experts. Manage and build trust in these relationships.Understanding & Translating: IT business functions and strategy and effectively translate these into opportunities and requirements for technology solutions. > Supporting Demand Services Anticipating & Influencing: Proactively anticipate business needs to shape demand for IT services. > Supporting Demand Services Service delivery role will oversee a variety of tasks, such as monitoring progress, tracking SLA''s KPIs, and financial impacts.Support Network Operations with effective reporting i.e., capacity, and utilization, availability metrics, and improvementsAnalyze third-party and internal processes and creating/implementing strategies for service delivery optimizationSupport Integration of platform roadmaps developed by other enabling IT functions with business partners to align IT capabilities with functional demand for IT servicesTransport Management: plan, devise, telecommunications equipment, networks, and systems, including voice, data, satellite, microwave, digital data systems, etc. Identify the requirements and plan the projects for determine the cost of equipment, devices, and services.QualificationsMinimum Experience Requirements:Bachelor''s Degree in or relating to computer or information science, such as network and system administration, computer engineering, or electrical engineering or demonstrated work experienceUnderstanding of the Pharmaceutical/Biopharma industry landscape of vendors and technologyMinimum of 7-10 years working in the Pharma/biopharma industry in an IT RoleProficiency in leading both physical and virtual teamsAbility to manage and prioritize tasks efficientlyDemonstrated ability to work and influence at multiple levels within mixed organizationSolid analytical, problem-solving, and troubleshooting abilities.Solid resource planning and problem-solving skillsMinimum of 5 years working for or with a managed service provider in ITWorking knowledge of Network & Security engineeringPreferred Experience Requirements:Minimum of 5 years working in or with telecom industryStrong background in network services equipment(hardware) and provider maintenance and licensing servicesWorking knowledge of cloud services (AWS, Google cloud) Strong written and verbal communication skills with the demonstrated ability to work and influence at multiple levels.Mastery of ITIL (Information Technology Infrastructure Library) principlesExperience in dealing with third party-provided servicesExceptional customer-facing skillsIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service deliveryReadiness to demonstrate a proactive attitude - provided by Dice

Created: 2025-11-15