Market Manager

JOB SUMMARYThe Market Manager will work closely with the General Manager ensuring the efficient and profitable operation by performing the following duties personally or through subordinatesJOB DUTIES Adheres to all companies'' policies and procedures including but not limited to guidelines published in the Standard Operating Procedure and AssociateManual.Reviews reports from prior day''s business to ensure the day was closed properly and balanced; completes daily reports.Maintains key control.Conducts guest registry audit to assure accurate and complete check in and renewal processes.Ensures that all rooms due to be cleaned or have maintenance completed have properly been assigned to the team.Answers patrons'' complaints and resolves problems. Works with appropriate personnel to ensure complaint are resolved in a timely manner.Requisitions as necessary Front Desk supplies, tools and equipment; parts; materials, supplies, tools and/or equipment to General Manager asAppropriate and authorized.Coordinates and conducts associate training and development.Trains new personnel as required.Renders lockout decisions. Assists manager with evictions.Performs front desk job duties.Perform duties outside of normal job responsibilities as requested by supervisor.Maintains visibility and availability to guests and Westmont Hospitality Group associates.All Associates must maintain a neat, clean and well groomed appearance. (Specific standards outlined in Associates handbook).Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Reports unsafe conditions to supervisor.Reports accidents, injuries, near-misses, property damage or loss to supervisor.Provides for a safe work environment by following all safety and security procedures and rules.Oversee the front desk sales lead programCover front desk shifts that are not covered due to Associate expected/unexpected absences.Other duties as assigned.JOB REQUIREMENTSHigh school diploma or any equivalent combination of education, training and experience required.Prior hospitality experience preferred.Minimum of 2 years hotel management experience preferably in an extended stay hotel.Strong written and verbal communication skills.Basic understanding in utilizing the features available in Microsoft word, excel and outlook.PHYSICAL DEMANDSAbility to stand and move throughout, from, and to office, and continuously performs essential job functions.Frequent to constant standing, walking, and using hands to fingers to feel/touch.Occasional climbing of stairs.Frequent talking, hearing, seeing and smiling.

Created: 2025-10-04