Financial Counselor (Patient Accounts Rep.)

ResponsibilitiesPatient Account Representative/Financial Counselor$18.58-$24.86 Dependent Upon ExperienceHighlands Behavioral Health System is an 86 bed, acute care psychiatric hospital located in Littleton, CO. Highlands features individual units for adolescents, adults, and seniors, and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. DESCRIPTION: The Patient Accounts Representative exists to verify all patient account insurance information on the day of admission or the next working day. Contacts the patient''s and/or third party payer organization(s) to secure insurance benefits and information. Secures all self-pay deposits and payment while patients are in the facility.JOB RESPONSIBLITIES:Monitors and reviews all new accounts and follow-up documents to determine the nature and extent of the information received from and the Intake Department.Notifies the Business Office Manager of any delinquent information.Contacts all payers to ensure clarification of insurance benefits and any monies due up vestigates any delinquent patient information to identify any special circumstances affecting delay of billing with relations to correct information.Contacts all third party payer organizations and/or patients as necessary to facilitate the timely gathering of information to ensure billing credibility.Reclassifies accounts after insurance verification or rejection or verification and initiates required procedures.Identifies problem delinquencies and recommends further action needed.Prepares and maintains records and reports documenting the status of all insurance verification and census information reporting.Maintains current knowledge of all insurance verification policies and procedures and related legislation.Promotes a positive working environment and guest relations.Assumes and/or performs additional duties as requested.Promotes safety by attending mandatory in-services and complies with all safety measures initiated by the facilityQualificationsEDUCATION/EXPERIENCE: High school graduate or equivalent required. Previous training in verification required.KNOWLEDGE/SKILLS: Effective telephone techniques and listening skills required.Working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services, rates and policies relating to collection activities required.Must be able to perform assignments with minimal supervision;Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations;Must be able to work successfully under highly stressful conditions;Must be able to make sound, independent judgments based on scientific and/or ethical principles;Must be able to comprehend and perform oral and written instructions and procedures;Must be able to collaborate with other multidisciplinary team members in an appropriate fashion;Must be capable of adapting to varying workloads an work assignments on a constant basis;Must have effective comprehensive reading skills, strong communication skills, written and verbal.BENEFIT HIGHLIGHTS:Challenging and rewarding work environmentCareer development opportunities within UHS and its SubsidiariesCompetitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan401(K) with company match and discounted stock planGenerous Paid Time OffFree Basic Life InsuranceTuition ReimbursementStudent Loan Forgiveness Program EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to UHS or UHS facilities on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services'' subsidiaries including UHS of Delaware. Further, the terms ''we'', ''us'', ''our'' or ''the company'' in such context similarly refer to the operations of Universal Health Services'' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

Created: 2025-11-15