CRM I

POSITION: CUSTOMER RELATIONS MANAGER I (CRM I) DEPARTMENT: Retail CLASSIFICATION: Non Exempt REPORTS TO: Branch Manager SUPERVISES: None PURPOSE: The Customer Relationship Manager I provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers checks, money orders, and cash advances. The CRM I assures accountability through the balancing of each day''s transactions and verification of cash totals. As part of the retail team, the CRM I performs specific assigned side-jobs and assists other CRMs with a variety of duties as required. Ensuring customers are promptly and professionally served is a hallmark of all levels of CRM position. ESSENTIAL JOB FUNCTIONS: Provide exceptional customer service and actively engage with customers presenting products and solutions to meet their financial needs in accordance with FNBC''s established standards. Market and cross sell FNBC products and services to existing and prospective bank customers, meeting established expectations. Contribute as a team member through collaboration with other employees and lines of business to meet and/or exceed designated individual and team goals. Maintain complete knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, as well as other basic branch operations functions. Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training. Complete additional duties as required or assigned.

Created: 2025-07-12