Principal Product Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we''re on the 2021 list of FORTUNE World''s Most Admired Companies. Learn more on Life at Now blog (and hear from our employees (about their experiences working at ServiceNow.What you get to do in this role:This position reports to the Director of Product Management within Digital Customer Experiences (dCX) organization.ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.About the Principal Product Manager Role:The Principal Product Manager is instrumental in supporting the ongoing growth and success of ServiceNow digital Products and Services. What you get to do in this role:Own DT product solutioning and build providing direction, delivering product features & improvements, and creating great customer experiences Liaise between Business stakeholders, Product Managers, and the Development team and convert the business requirements into technical specifications required for the developmentWork with the business, design, engineering, and product teams to create digital transformation experiences for employees and customersWork with development & product teams to scope product delivery, support solution strategies and understand development alternativesIdentify gaps and issues, design problem solutions, including the definition and collection of clear, actionable business requirements Imagine how users will interact with the product and develop robust use fluence product strategy and roadmap based on benefits optimization and market dataWork with the development team to evaluate the feasibility and technical alternatives for the requirements.Helps to solve complex issues using advanced product knowledgeClearly present product concepts, roadmap, and delivery timeline to leadership, engineers and scrum teamsPrioritize team backlog(s) to streamline executionEnsure that backlog is transparent, visible, and understoodTriage issues and defects between users and development teams Define and promote product changes which continuously increase maturity and sustain each level of maturity Monitor and report on performance against product and operational KPIs High energy, self-starter with aptitude for learning new technologies and ability to promote transformational changeBuild proofs-of-concept (POC) for potential new solutions and technologies by working with engineering teamsTo be successful in this role you have:10+ years of experience as Business Analyst or Product Owner or Product Manager working with stakeholders and cross-functional partners5+ years of product experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organizationExperience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystemExperience working with product managers or business teams to understand the business requirements (features / functionality) and have healthy meaningful discussion on their importance, criticality, expected business value and feasibilityStrong experience in developing and communicating the Epic / Feature / Enabler goal(s)Experience in performing technical feasibility study, assessing different technical options, and selecting the most suitable one, defining practical timelines and assessing product delivered against the business requirementsStrong experience assessing value-effort-timelines tradeoff & make prioritization decisionsStrong negotiation and communication skillsStrong problem-solving skills and solution-oriented mindsetExperience completing multiple, complex technical projectsShould enjoy working in a collaborative environment in a global team set-upExperience designing optimized customer journey experiencesComfortable presenting solutions to large audiences and senior executives in person, virtual, and webinarsA willingness to take on tasks that sometimes would fall outside of their scopeAbility to create ideas for how our digital experiences can make our customers more successfulSuccessful track record on diving into the details and while keeping sight of the overall product goalsPrior history working with the ServiceNow platform a major plusJV20ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [Click Here to Email Your Resumé] for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (.Work personasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Created: 2025-11-15