Housekeeping Attendant

DescriptionUnder the supervision of the Chief Housekeeper, the Housekeeping Attendants duty is to see that an assigned number of passenger staterooms, officer staterooms, common areas and work areas are maintained in a timely fashion and in impeccable condition of cleanliness. These areas are to be provided with supplies, company literature and amenities for the total satisfaction of the passengers and crewmembers that will exceed addition to the application process please click this hyperlink (to take our Cultural Index Survey as a part of your application. The survey that takes approximately 7-10 minutes to complete.Essential Duties & ResponsibilitiesMake introductions to passengers and explain what services you will be providing to them daily, throughout the cruiseLearn passenger names in your assigned area and use them in greeting and conversing with them, being certain to speak with each one dailyMaintain safe and sanitary conditions at all time. All FDA, Coast Guard and Maritime Security guidelines are to be followed at all timesClean passenger and officer staterooms impeccably, on a daily basis - including private verandasTo report any maintenance issues found in your assigned staterooms or passenger areas on a daily basisTo properly stock, use and place cleaning carts as instructedTo place designated information and amenities in passenger stateroomsTo stay personally current on cruise events and programs in order to answer any passenger questionsAssist in removal of room service equipment (dining room trays, dishes, etc.) from passenger staterooms to appropriate locations. These items should never be left in passenger corridors or elevator lobbiesAssist in controlling circulating inventory (linens, soaps, etc.) and properly store dirty linens and garbage according to policies established by the Chief Housekeeper and the American Queen Steamboat CompanyClean corridors, carpet and change light bulbs in assigned rooms or as assigned by Chief Housekeeper/Assistant Chief HousekeeperAssist other crewmembers with their duties whenever directed or whenever necessary to accomplish overall team goals of providing exemplary service to our passengers.Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers and management at all times.Assist with monthly inventories as assigned. May be required to inventory maintenance issuesDepending on vessel, this position may be required to assist in other areas of the Housekeeping department, such as Laundry and/or PorterRequired to attend all meetings scheduled by the Chief Housekeeper or senior managementTo read and follow all memos/directives as issued by company managementParticipate and ensure participation of all USCG mandated drills and emergency procedures as directedActively participates in embarking duties such as loading, unloading, luggage carrying, etc., as neededPerforms other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve resultsRequirements & Qualifications Education: HS Diploma or Equivalent RequiredProfessional Certification(s) or License:Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintainCopy of DD214, if Veteran statusValid Driver''s License Skills & Abilities:Excellent verbal and written communications skillsAbility to interact with individuals at all levels in a pleasant and professional mannerLogically and independently plan, organize and complete work assignmentsMust maintain a neat, clean and professional appearanceExperience:At least two to four years of experience required in a position with similar duties and responsibilitiesCruise industry experience preferredPhysical:Must submit to and pass mandated USCG physicalAbility to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motionAbility to lift and carry up to 50 lbs.Ability to climb stairs and laddersOther: Must be at least 21 years of age.Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.Our Values - RESPECT:At City Experiences and American Queen Voyages, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. *Additional requirements may be required depending on the physical needs of the roleEEO - Equal Opportunity EmploymentAmerican Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Created: 2025-10-04