Help Desk Analyst II

Ref ID: 01300-0012381566Classification: Help Desk Analyst IICompensation: $70000.00 to $90000.00 yearlyIf you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half! This permanent employment opportunity is based in the South Holland, Illinois area. Apply for this position today if you have a can-do attitude and are looking to be part of a highly motivated team. If you''re looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. It is important for the chosen candidate to understand how these processes work together to provide superior support and high availability of our business. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. You might find that you need to cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This role is with a company in the Manufacturing field.Your responsibilities- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Provide guidance to Tier 1 support and team members- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

Created: 2025-10-04