Facilities Ambassador

About JLL -We''re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That''s why we''re committed to our purpose to shape the future of real estate for a better world. We''re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we''re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we''re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.If this job description resonates with you, we encourage you to apply even if you don''t meet all of the requirements below. We''re interested in getting to know you and what you bring to the table!Works as a Liaison and Ensures Customer Service at The Facility (Soft Skills)Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.Ensure Facility Ambassador are executed in a manner consistent with the SLA''s, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.Conduct routine walkthroughs and assessments of the soft service delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client.Support data collection, analysis and reporting to ensure alignment with the Clients'' goals and objectives.Strives to improve service performance.Achieves and exceeds goals including performance goals and team goals.Works collaboratively within the account team in the delivery of the services across all business lines (FM, Engineering, Transactions, Projects, etc.)Intuitive service delivery, anticipating needs or concerns and exceeding client expectations.Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card.Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client''s operations occur.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies.Specific Job ResponsibilitiesOversee work orders for the site and be a liaison to the FM.Manage day to day issues and potential complaints at the facility.Receive notices and announcements from the Landlord and distribute them to the appropriate occupants or spects conference rooms for cleanliness, reserves conference rooms, and coordinate special setups.Coordinate catering or food service for special events at the facility.Ensure smooth, safe and continuous operations in the workplace.Walk floors & shared spaces to ensuring that they are clean, stocked, maintained & appropriately utilized.Serve as the primary point of contact with employees.Partner with JLL Service Providers, Site Security, 3rd party vendors and the landlord as needed.Assist & advise employees on the best use of the workplace and equipment. (AV, Wi-Fi, focus rooms etc.)Perform additional job duties, as required.QualificationsBachelor''s degree or equivalent.3 - 5 years'' prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.Exceptional customer service skills with a passion for hospitality.Ability to manage multiple priorities and deliver results in a fast-paced environment.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Ability to work independently - strong prioritization and time management skills.Excellent verbal and written communication skills with the ability to communicate professionally.Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook)Benefits:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include: 401(k) plan with matching company contributionsMedical, Dental & Vision Care6 weeks of paid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible Work Arrangements may be availableExecutive BenefitsWhat you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We can''t wait to see where your ambitions take you at JLL. Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL''s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you''ll be asked to provide proof that you''re fully vaccinated upon your start date. You''re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson& Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (''JLL'') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Created: 2025-11-15