Service Receptionist at Plaza Mercedes-Benz

OverviewPlaza Mercedes-Benz Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!?As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused BDC Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!**Previous dealership experience preferred**Full-Time ScheduleWeekly PayBenefits 11910 Olive Blvd, Creve Coeur, MO 63141BenefitsPay and Recognition:Weekly payPaid holidays & paid time off Paid trainingStock equity grant awards (select management and front-line team member''s eligible!)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 8 weeks paid pregnancy leave (disability leave)Health savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury UniversityAdditional advantages:Student loan relief resources Employee assistance programEmployee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiativesAggressive Employee referral program with bonus opportunitiesResponsibilities and QualificationsOur BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit! All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of productsMust meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentagesMust be able and willing to make a high volume amount of calls a dayContacting and communicating with customers to identify automotive needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemComplete internet lead management work plans on a daily basisDedicate at least 3 hours of uninterrupted time each day to follow up on your own prospectsAnswer all calls in a prompt, professional and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordingly All appointments must be entered into the dealership customer management system Agents must adhere to Asbury phone scriptsMust be comfortable role playing in front of team members during trainingExcellent customer service skills & motivation to be successfulBe able to create and maintain customer relationshipsHigh volume calls, ranging from 50+ outbound calls per day and 50+emails each dayMust arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaksMust have reliable transportation to and from work for all scheduled working hoursAdvanced computer & phone skills Minimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls to customers preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusGreat communication skillsAble to multi-task in a fast paced environmentVarious language proficiency is always a plusTeam playerSelf-starter, manages time and conditionsConducts themselves professionally at all times and works well under pressureGood interpersonal skills and ability to work successfully in a team environmentMust be a minimum of eighteen years of ageMust be able to pass pre-employment screens (background and drug test)Maintain valid Drivers License and MVR within company policy requirementsIND6

Created: 2025-10-04