Telephone Service Rep

Per DiemIS-Switchboard5601 Loch Raven BlvdSupport and Patient Services - Non-ClinicalDay / Evening Shift with rotating weekend0.00* Job Summary* Assists callers to the hospital, including patients, physicians and members of the community, providing accurate information and efficient service. Executes established procedures for Codes and other emergencies. Provides answering services for designated physicians. Monitors and responds appropriately to various alarm systems within the hospital. Follows customer service guidelines and principles.* Minimum Qualifications* Education/Training* High school graduation or equivalent; knowledge of medical terminology preferred.** Experience* 1 year switchboard or receptionist experience preferred.** License/Certification/Registration* No special certification, registration or license required.** Knowledge, Skills & Abilities* Excellent customer services skills. Typing and computer skills. Ability to work independently. Verbal and written communication skills.* Primary Duties and Responsibilities* 24x7 monitoring of control center for CCTV, intercom system and access controls. Based on security protocols, notifies Security Department of suspicious activities.* Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.* Creates and revises the on-call schedule for various departments as required and communicates coverage to callers.* Maintains accurate and complete logs and records as required by hospital or department procedure including long distance calls in accordance with established guidelines.* Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required. Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.* Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff. Utilizes and maintains this information in accordance with the hospital''s confidentiality policies.* Performs other duties as assigned.* Prints replacement ID badges for associates.* Provides assistance during emergency situations, notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages.* Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards.* Test and document code blue and panic alarms systems.

Created: 2025-11-15