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Digital Experience Manager

CIMA - Farmington Hills, MI

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Job Description

CIMA has an amazing opportunity for a Digital Experience Manager in the banking industry. This is a full time/hybrid position based in Greater Detroit, MI. You''ll be working with a great company with an amazing culture. Hybrid role. Summary:The ideal candidate will be responsible for overseeing the day-to-day operations of the company''s digital platforms - existing and future. In this role, you are expected to be a digital and relationship champion responsible for tracking and making recommendations on current and future trends in the digital space, decisioning, implementation, deployment and support for all digital touchpoints; including but not limited to: Online banking, Mobile Banking, ATM, ITM, Video Banking, chat platforms, and maintaining strong relationships with vendors.Responsibilities:Responsible for development and management of the Digital roadmapCoordinating with IT team and business units to plan, implement, and support new technology initiatives in the digital spaceFacilitate stakeholder discussions and partnershipsMonitoring the performance of digital assets to ensure that they are functioning properlyCreating reports detailing operational status, performance metrics, and identifying trends that may impact future performanceDevelop and manage all policies and procedures and ensure all are followed (regulatory)Ensure all updates are communicated and successfully completedWorking knowledge of branding/marketing concepts to ensure consistency across all Retail/Digital platformsRequirements:3-5 years - Credit Union, preferred, Banking/Financial Institution experienceWorking knowledge of digital technology, trends/concepts, data analytics, and platform domainsIn-depth knowledge on web, mobile and social domainsGood knowledge of the digital landscapeUnderstanding of HTML, Google analytics, and reportingMust be able to read and interpret financial reports and understand company''s budgetExperience in Project Management: overseeing production of a website or an application to ensure budget, tasks, and project is completed on-timeStrong willingness to learn and grow independently, has an owner/builder mentalityExperience in Excel, Word and PowerPointStrong communication skills, works well in a team settingBachelor''s degree in a field such as computer science, information technology, computer engineering or another closely related field is requiredPreferred:Background in Credit Union, Banking, or Finance industriesWorking knowledge of core system - Jack Henry/Symitar-EpisysKnowledge of ITM video BankingCIMA Consulting Group, LLC in an equal opportunity employer. - provided by Dice

Created: 2025-10-04

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