Senior Business Systems Analyst

Pendo is looking for a Senior Business Analyst to join the Sales Operations team supporting our Sales team leveraging your experience and deep knowledge of systems to design both standard and creative solutions and lead projects. The ideal candidate will be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast paced environment, have a strong desire for automation and continuous improvement, and be enthusiastic about the opportunity to partner with sales leadership to build systems and processes that will support a high efficiency company. Responsibilities (what you''ll do): Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Sales Operations projects Partner with Sales Operations Business Partner Managers to understand Sales requirements, process and tool enhancements needed by segment Captures, analyzes, and validates the business needs of stakeholders, using data and information from various sources Document project detailed and thorough User Stories and Acceptance Criteria Prioritizes the backlog and sets expectations with stakeholders Independently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutions Participate in the testing and deployment of day to day configuration changes in Salesforce and other tools Support change management and enablement process Qualifications (what you have): 4+ years experience in a business analyst or equivalent role working with Salesforce Experience working in an Agile team Have a deep knowledge of Sales & Support systems, but also develop a deep knowledge of Pendo''s sales processes Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines Manages time effectively and adapts quickly to changing priorities Self-starter who seeks challenging assignments Excellent written and verbal communication and presentation skills Experience with Salesforce Sales Cloud and Salesforce Lightning Experience with Jira, Confluence, LeanData, ZoomInfo, Outreach and other Sales tools a plus Certified Salesforce Administrator a plus 4-year degree preferred Pendo Description: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society''s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo''s future. Our culture is passionate, dynamic, and fun. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Created: 2025-11-15