Lead Digital Workspace Analyst

CompanyFederal Reserve Bank of San Francisco While the SF Fed is a Reserve Bank, were not what you might expect. Were unreserved here. That means we seek new and diverse perspectives. We spark conversations and encourage debate. We build opportunity. We pursue careers that are true to ourselves. We are looking for people who want to help our country reach its full economic potential. When you join the SF Fed, you join a team of people working together to promote an inclusive economy that works for everyone. The Federal Reserve Bank is looking for a motivated, talented, and experienced Digital Workspace Analyst passionate about innovation, to work with and support the Digital Workspace Program. This group is part of the Information Technology Services (ITS) department of the Federal Reserve Bank of San Francisco (FRBSF).To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet project timelines. This role is a critical component to our teams success. It requires sound judgment, an eye for accuracy, and discretion in handling confidential information. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with senior management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem solving skills we would like to speak with you! This role is an excellent opportunity for a confident, results-oriented, and forward-thinking self-starter. You would serve as a resource to the Digital Workspace team to help research tools to resolve a business need, assist as needed with product rollout and end user support, manage communications regarding product rollouts and issues, as well as helping manage products through our security process. It may also involve creating analytics to measure success of product rollouts and programs.We empower our people to balance their life and work responsibilities. Thats why we offer a flexible hybrid work model that allows you to collaborate with office colleagues on some days, and work from home on others. Responsibilities:Supporting Digital Workspace program goals in collaboration with the Endpoint and Network Services teamsResearching, analyzing, and recommending tools and applications to satisfy our employee needsProvide project and process management within the team including communications managementServing as our SAFR compliance contact to manage applications and tools through the security processPreparing and presenting clear and graphically sound project materials related to tools selection. This would also include creating metrics by which to measure success of tool rollouts and adoptionDevelop strong relationships with local and System colleagues in support of business operationsYou will compose and edit correspondence with very high standards for grammar, spelling and document formatting and while maintaining the highest level of confidentiality Qualifications:Bachelors degree with concentration in Computer science, Management information systems or comparable technical discipline, or an equivalent combination of education and experience5+ years of experience working on complex projects with multiple executive stakeholdersStrong technical proficiency and knowledge of computer hardware and software, including Windows, Visio, SharePoint, Adobe Acrobat and a strong user of collaboration tools, such as SharePoint, Web Conferencing, sharing documentsAnalytical proficiency and ability to translate findings using visual elements such as graphs, tables, etc.Strong ability to quickly learn and master multiple business specific applications. In addition, to also teach and guide others on how to use tools and technologiesDemonstrated good judgment to seek help from manager or escalate issues appropriatelyConsistently focus on providing high level of service and collaboration with the team while maintaining the utmost level of confidentiality all timesAnalytical, collaboration, leadership, critical thinking, multitasking, and time management skillsStrong oral and written communication skills. Proven ability to create various documentation, diagrams and timelinesAbility to document procedures, keep them current and seek team input to improve upon themAbility to coordinate and work with diverse groups of subject matter expertsAbility to influence successfully in a highly matrix or virtual organizationMust have strong interpersonal skills and cultural EQ with ability to navigate between different communication styles and disciplinesMust possess solid business acumenMust be a US Citizen or a Green Card Holder with the intent to become a US CitizenLI-HybridWe offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and a Retirement / PensionAll employees must be fully vaccinated against COVID-19 or qualify for an accommodation from the Banks vaccination policy; the Bank will provide accommodations as required by law for individuals unable to be vaccinated due to medical condition or sincerely held religious belief..We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.At the Federal Reserve Bank of San Francisco, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryProject Management FamilyWork ShiftFirst (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice

Created: 2025-11-15