Shared Delivery Project Manager

The RoleWillis Towers Watson benefit consultants have deep experience working with organizations of all types and sizes. We have worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.As a Shared Delivery Pension Administration Project Manager, you will:Project manage small to large scale projects, including, but not limited to:Remediation projects for data, calculations, uncashed checks, QDRO, etc. as well as data digitization projectsBulk lump sum windows for terminated vested or active participantsLump sum windows administered as part of pension plan termination projectsPension administration services for annuity purchase transactionsContinuous improvement activities such as service delivery and administration strategy reviewsOther ad-hoc administration projects such as trustee processing, late pension payments, etc.Coordinate across service lines, including call center and systemsSupport and/or participate in new business activities, either internal or prospect-facing, depending on situationHelp establish team roles and responsibilitiesHelp drive superior, consistent project management for concurrent projectsTranslate business needs into comprehensive project plans including objectives, timeline, deliverables, budget, and quality standardsProactively manage changes in project scopeMinimize exposure and risk throughout projects by managing risk and issues listWillis Towers Watson benefit consultants have deep experience working with organizations of all types and sizes. We have worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans. As a Shared Delivery Pension Administration Project Manager, you will:Project manage small to large scale projects, including, but not limited to:Remediation projects for data, calculations, uncashed checks, QDRO, etc. as well as data digitization projectsBulk lump sum windows for terminated vested or active participantsLump sum windows administered as part of pension plan termination projectsPension administration services for annuity purchase transactionsContinuous improvement activities such as service delivery and administration strategy reviewsOther ad-hoc administration projects such as trustee processing, late pension payments, etc.Coordinate across service lines, including call center and systemsSupport and/or participate in new business activities, either internal or prospect-facing, depending on situationHelp establish team roles and responsibilitiesHelp drive superior, consistent project management for concurrent projectsTranslate business needs into comprehensive project plans including objectives, timeline, deliverables, budget, and quality standardsProactively manage changes in project scopeMinimize exposure and risk throughout projects by managing risk and issues listSet and continually manage project expectations with team members and other project stakeholdersTrack and report on performance of teams against project goalsFacilitate internal status meetings and preparing agendas and meeting notesFacilitate external status meetings and preparing agendas and meeting notesManage multiple workstreamsProactively recognize when project challenges arise and recommend corrective actionsIdentify and help resolve issuesTrain staff and assist with the technical review of work performed by the analystsEnsure project documents are complete, current, and organized appropriately; maintain complete and accurate work papers and audit trailsApply Excellence concepts and use tools to ensure efficient and quality output/service deliveryWork cooperatively with other team members (Willis Towers Watson plan administrators, system teams, actuaries and subject matter experts) to contribute to successful projects and to ensure unified delivery of servicesServe as a contact with client personnelAdhere to plan documents and government regulations in administering plansAssist in developing Shared Delivery intellectual capital and operations that can be leveraged to future projectsProvide support in the sales and marketing processContribute to team discussions and training activitiesBe accountable to team members for agreements and promisesWork independently asking for assistance when requiredBachelors degree in mathematics, statistics or any other major with significant quantitative course work and a minimum overall GPA of 3.0Five or more years of experience performing actuarial valuation, pension administration and/or data remediation workStrong knowledge of the fundamentals of defined benefit plan administrationExperience interpreting routine and moderately complex plan provisionsExcellent analytical and problem-solving skillsWork experience that demonstrates strong technical, and/or client service and leadership skillsPassion for solving problems and sharing solutions to exceed the standards of the clientAbility to organize, set priorities, work independently and complete multiple projects within established deadlinesAbility to prioritize and have good attention to detailExcellent oral and written communication skillsExcellent Microsoft Office and PowerPoint skills, and project management toolsSolid expertise in Microsoft Excel and Word (i.e., pivot tables and lookup functions)Ability to work with remote teams and travel as neededThe CompanyWillis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Created: 2026-03-07