**Work From Home** Collection Specialist (Healthcare/...

The primary responsibility of the Collection Specialist is to notify/locate customers whom have outstanding account balances and attempt to secure payment. ESSENTIAL JOB DUTIESInitiates calls to consumers on delinquent accounts to secure payments and/or appropriate resolution of the account. Efficiently handle high call volume of both inbound and outbound calls on a dialer system. Work to maintain and grow assigned collection route and keep inventory current.Work to master negotiation skills to maintain high level of payment conversion of right party contacts. Evaluate accounts to determine what additional work is needed to resolve the account. Inventory consists of primarily medical accounts. Evaluate accounts for possible insurance to resolve accounts. Evaluate accounts to determine if suit authorization needs to be requested from our client. Process incoming calls from consumers, insurance companies, attorneys etc., and if need be, route calls to the appropriate department to be worked.Performs other duties as assigned by department management.SKILLS/QUALIFICATIONSA minimum of 2 years of related experience preferred.Excellent communication skills.Strong telephone customer service skills.Basic keyboarding skills, and a knowledge of, or ability to learn about, collection procedures and governing laws applicable to position.BENEFITSMajor Medical InsuranceFlexible Spending AccountDental InsuranceVision InsuranceLife InsuranceLong Term & Short Term disability 100% paid by employer after 1 yearVoluntary Term Life401(k) Savings PlanUNUM Supplemental InsurancePaid HolidaysPaid Time Off

Created: 2025-11-01