Part-Time Customer Service Agent

Job ProfileWe''re hiring in San Jose! The Air Shuttle is in search of a Part-timeCustomer Service Agent to work 16-20hrs a week.Customer Service Agents (CSA''s) are uniformed personnel who ensure safety, and provide superior customer service.Your ResponsibilitiesRESPONSIBILITIES* Ensure passenger reservations are accurate* Administer passenger check-in to ensure that all policies and procedures including TSA requirements are followed during this process* Inspection of all travel documentation and baggage handling service* Ensure that all forms and reports are completed accurately and in a timely manner* Resolve passenger issues by applying company policy where ensuring customer satisfaction* Facilitate passenger amenities during flight irregularities and extended delays by keeping passengers informed of any delays with timely announcements* Effectively communicate with company personnel via radio, telephone, instant messaging and email.* Ability to multitask in a fast-paced environment with ever changing priorities* Ability to communicate clearly and concisely with delivery drivers regarding incoming/outgoing deliveries* Utilization of freight handling and passenger reservation software* Other duties and/or projects as assigned.Required Skills, Qualifications, and ExperienceQUALIFICATIONS & EXPERIENCE* Must be a minimum of 18 years of age* Possess a high school diploma* Required to have basic computer skills* Ability to read, write and understand English* Ability to communicate clearly* Previous customer service experience preferred* Must work well under pressure* Ability to lift 50lbsPOSITION DETAILS* Location: San Jose, CA* Department: Customer Service* Reports to: Director of Customer Service* FLSA Classification: Non-exempt, Part-Time* On-siteGMJ Air Shuttle is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.

Created: 2026-04-04