Accounts receivable -

TESSENTIAL DUTIES AND RESPONSIBILITIES include the following. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Performs a variety of technical and specialized financial, and statistical recordkeeping work in accounts receivables, water billing, , provides customer services in person and by telephone; performs cashiering duties; Provides daily counter services; processes forms and collects payments for all District services and explains utility billings to the general public; Processes utility customer requests; assists customers with questions regarding accounts and activity, answers questions and provides information to the public, investigates complaints and recommends corrective action as necessary to resolve complaints; Runs a variety of reports; researches and resolves discrepancies related to transactions and customer accounts; Prepares annual write-offs for the District; Prepares, reviews and maintains a variety of financial and statistical records involving cashiering, customer service and utility billing to include the receipt, balancing and posting of cash funds and check receipts; gathers, assembles, tabulates, checks and files financial data; Coordinates collection procedures; establish payment plans; works closely with Field Operations on accounts with service interruptions; Processes utility service changes to include starts or stops of service, move in/move outs, interruptions of service as well as discount program; Communicates all new starts or stops of service and work orders to field personnel; Operates a personal computer to access customer account data from multiple computer systems; interprets and explains charges, policies and procedures and initiates appropriated transactions to satisfy customer service request and internal procedures; Manages and maintains escrow files; Performs a variety of general clerical duties including computer data entry and typing and maintaining files and records; Identifies and recommends ways to improve policies and procedures related to customer service; Provides general support to the Accountant and Accounting Manager and support in the absence of the Office Technician AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Created: 2025-09-06