Customer Success Consultant

Position type: Full time Reports to: Supervisor/Manager, CSFLSA Status: ExemptSummary / Objective:As a Customer Success Consultant, you will work with customers to define requirements and apply best practices to implement the QGenda solution aligned specifically to the customer''s targeted business outcomes. You will implement and train new customers towards stabilization and self sufficiency in QGenda and proactively collaborate and consult with customers to help them achieve maximum value, ensuring successful renewal.Responsibilities:Adheres to all company policies, QGenda workflows, and time-entry requirements.Consistently manages Salesforce and QGenda platforms. This includes maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in municates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.Maintains a professional and positive attitude in all customer and company interactions, both internal and external.Manages customer reworks by developing a clear timeline for completion.Maintains proper internal and external communications to ensure all necessary parties remain aware of implementation goals and project timelines.Understands and addresses customer needs and pain points during Kick-Off and maintains appropriate documentation.Quickly identifies and escalates any potential risks to your project implementations.Ensures that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations.Leverages customer facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload.Maintains customer satisfaction by completing maintenance on time based on the customer requests.Proactively identifies inefficiencies and works with customer to develop solutionsMonitors usage, identifies lack of product use. This includes monitoring for unpublished schedule, automation, requesting, swapping, and registered users.Acts as voice of customer by using feedback to escalate product and process changes.Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer. Communicates information to leadership or sales in a timely manner to ensure growth in revenue.Executes renewal process to identify if customer plans on renewing before invoice is sent.Identifies any possible customer health risks and works with supervisor on action plan to ensure customer pletes other duties as directed by a member of QGenda management/leadership.Knowledge, Skills, and Abilities:Strong critical thinking and problem solving skillsDemonstrates excellent written and verbal communicationExcellent collaboration skills; works well under the direction of others and collaborates well with peersAble to successfully complete the SuccessCOACHING Level 1 and Level 2 program within the first year of employmentRequirements:Bachelor''s degree required, 0-1 years experienceAwards:2021 - Top 100 Software Companies (The Software Report)2021 - Best in KLAS2021 - GA Fast 402020 - Deloitte Technology Fast 5002020 - AJC Best Places to Work2020 - Top 25 Software Sales Executives2020 - Atlanta CFO of the Year2019 - AJC Best Places to Work2018 - EY Entrepreneur of the Year2018 - Deloitte Technology Fast 5002018 - Glassdoor Top 50 CEOCompensation & Perks:Competitive SalaryBonus Eligible401k Employer MatchGreat Benefits & Culture:Full Health and Dental (QGenda pays 100% of the individual premiums)Employee-centric work culture3 ''Flex Hours'' per weekRelaxed vacation policyCompany outingsCostco membershipCasual dressOpportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.Applicants must be currently authorized to work in the United States on a full-time basis. PI189825370

Created: 2025-10-04