Facilities Manager

About JLL -We''re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That''s why we''re committed to our purpose to shape the future of real estate for a better world. We''re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we''re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we''re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.If this job description resonates with you, we encourage you to apply even if you don''t meet all of the requirements below. We''re interested in getting to know you and what you bring to the table!The Critical Facilities Manager (CFM) functions as the professional-in-charge of the asset under management and is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results and operating objectives (capital imp rovements, system enhancements, tenant satisfaction, etc.)The CFM is responsible for working directly with the team / client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic and operating capital plans. Once developed and approved, the CFM must ovesee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (i.e. day-today operations, vendors, contractors and Jones Lang LaSalle employees).A Senior Facilities Manageris responsible for the management, supervision and profesional development of all building personnel (i.e. Facility Coordinator, Chief Engineer and staff). Additionally, the CFM is responsible for representing Jones Lang LaSalle Americas, Inc. (JLL) in the local and regional business and real estate community in order to promote Jones Lang LaSalle''s reputation and capabilities to prospective tenants and clients.I.Essential Duties and RESPONSIBILITIES include the following. Other duties may be assigned.• Manages day-to-day operations per the JLL MSA related to Client interactions with; local JLL support team, construction / maintenance planning and reporting activities, Client''s technical service manager (TSM), project manager, third party support under JLL management, contractors / vendors performing work in a critical space, and third party landlord as applicable.• Manages contracts for services of snow removal, janitorial maintenance, landscaping, parking lot maintanance, exterior lamping or other interior/exterior services as applicable to Client/JLL service agreement.• Assures compliance with JLL Management audit progams; IRGA, EOPM, ESCP, etc., site policies, procedures and standard practices. Works with AFM / team on alignment and delivery.• Manages staff reporting directly to CFM, e.g. Assitant Facilities Manager, Coordinators, Engineers, 3rd party contractors / vendors, and/or temporay services. Provide on site suuport as required to support and manage work efforts. Work with Chief Engineer to prioritize and assign duties that allign with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)• Establishes written Individual Performance Measurement Plan''s (IPMP''s) for employees reporting directly to CFM. Developes training programs and career path for Jones Lang LaSalle employees and assures succession planning.• Makes periodic tours of the interior/exterior of the site to document findings on a building inspection form, as applicable. Inspects facilities and equipment to ensure standards are being maintained as per client agreement.• Coordinates responses to tenant service request to ensure prompt follow-up on day-to-day operations• Manages local client control policies and procedures, change control process ITSM, MOP Process / authorization, REPAC, Incident management, problem management, compliance with core Data Center and/or assigned critical environments.• Manages, coordinates and exercise functional responsibility approving and process site billing / nvoices, purchases of supplies / equipment for use at a site level, maintains budget / cost save tracker.• Manages 360 Facility reactive work orders / facility service requests (FSR) at the site level. Actively participates in implementation of 360 Facility tenant work order system. Proactively meets with tenant repersentaives on a scheduled basis. Monitors effectiveness of 360 Facility operation to ensure all client needs are being met.• Manages goals and objectives that align with accounts KPI glide path at the site level. Works with team on alignment and delivery. Is proficient in understanding the annual client Key Performance Indicator''s (KPI''s) and ensures continual compliance to meet or exceed these goals.• Manages the site office space; add, moves, changes (move-in/move-out), process to minimize disruption to building occupants, e.g. Belleville and MCC (6 buildings totaling 600,000 sq ft).• Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with ROM / team on results / expectations.• Manages the the site operating budget (OPEX and CAPEX) documentation and works with ROM on submitting the final budget plan. Works with the JLL Financial Manager to perpare the final budget documentation and implements final budget plan.• Reviews and updates financial reports, with assistance from the Financial Manager, to incorporate into monthly, quarterly and annual financial tracking process.• Manages, prepares and submit for bidding all vendor agreements as applicable and in compliance with Client/JLL requirements. Works with Sourcing Manager / ROM regarding contract scope reductions/changes as applicable and in compliance with Client/JLL requirements. • Oversees periodic inventory of critical parts supplies, building supplies and other site property as applicable.• Oversees the timely and accurate implementation of strategic plans.• Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate• Assists clients to understand corporate initiatives and communicate in collaboration with the director approved service levels within portfolio.• Collaborate with Regional Support Teams (RSTs) as required.• Interfaces, collaborates and develops strong relationships with all stakeholders.All appliacable HR operations, staffing and employee development.• Manage compliance of required local, state and federal laws and regulations• Respond to emergency calls outside normal working hours - site level.• Manages subcontractor Access Control, security, etc.• Performs additional job duties as requested.Minimum Qualifications• Bachelor''s degree or equivalent• 10 + years property management & operations. Experience in critical site operations is a major plus.• Demonstrated leadership skills in manageing prople and customers. Strong oral and written communication, negotiation and analytical skills.• Strong strategic thinker and planner. Ability to apply these skills to attain short, medium and long term objectives.• Strong organizational skills to manage complex operations effectively.• Strong judgement, problem solving and crises management skills.• Excellent interpersonal and relationship building skills• Fudamental skills and understanding of critical systems needed to support Data Center and other critical facility operations (i.e. emergency generators, UPS, power distribution systems, HVAC, Life Safety systems, etc.)• Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio & Microsoft Office softwares.• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.• Proven record of providing excellent internal & external customer serviceBenefits:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include: 401(k) plan with matching company contributionsMedical, Dental & Vision Care6 weeks of paid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible Work Arrangements may be availableExecutive BenefitsWhat you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We can''t wait to see where your ambitions take you at JLL. Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL''s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you''ll be asked to provide proof that you''re fully vaccinated upon your start date. You''re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (''JLL'') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Created: 2025-10-04