Information Technology Generalist Administrator 2

Information Technology Generalist Administrator 2Print (ApplyInformation Technology Generalist Administrator 2Salary $80,568.00 - $122,504.00 AnnuallyLocation Dauphin County, PAJob TypeCivil Service Permanent Full-TimeDepartmentExecutive OfficesJob NumberCS-2022-31098-01545Closing9/6/2022 11:59 PM EasternJob Code01545Position Number00221947UnionNon UnionBargaining UnitA3Pay GroupST10Bureau/Division Code00812320Bureau/DivisionEX OA Employment Banking and Revenue DC (EBR DC) Services DivisionWorksite Address651 Boas StCityHarrisburgZip Code17121Contact NameDavid PelnaContact Phone717.787.5723Contact Email[Click Here to Email Your Resumé]DescriptionBenefitsQuestionsTHE POSITIONThe Service Management Bureau (SMB) within the Employment Banking and Revenue Delivery Center (EBR DC) is seeking to fill a full-time, permanent EBR DC Service Desk Manager. Seeking a highly motivated, and hard-working, individual who will be responsible for ensuring ITIL best practices are used to deliver high quality services. If you enjoy tackling challenging projects and interacting with individuals of all levels within different organizations, then this is the opportunity for you! Apply online today and become part of the Commonwealth of Pennsylvania''s EBR DC team! DESCRIPTION OF WORKYou will ensure that IT service excellence is delivered to the EBR DC and must be skilled in IT management, customer service, problem solving, and process improvement. The Service Desk Manager manages a team that supports multiple agencies with numerous office locations statewide. The Service Desk Manager is responsible for ensuring excellent customer service and resolution of Tier 1 technical issues. The Service Desk Manager ensures high quality and consistent technical support to increase customer satisfaction while motivating and cultivating the Service Desk team. Additional details regarding the duties of this position may be found in the position description (. Work Schedule and Additional Information: Full-time employment. Work hours are 8:30 am to 5:00 pm, Monday - Friday, with a 1 hour lunch. Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1; or Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associates degree in any information technology field;or Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs,or other information technology support/administration services;or Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor''s degree in any information technology field;or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement (Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (Info/Pages/default.aspx) and click on Residency.You must be able to perform essential job functions.How to Apply: Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Failure to comply with the above application requirements will eliminate you from consideration for this position. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATIONCompleting the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/testoncefor this posting.Your results will be provided via email.Learn more about our Total Rewards by watching this shortvideo (!Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know theres more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitand click on the benefits box.*Eligibility rules apply.01 CS-Commonwealth Employment Do you have one or more years of experience as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 while employed by the Commonwealth of Pennsylvania? YesNo02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess? 2 or more years1 to less than 2 yearsLess than 1 yearNo experience04 CS-MET 1 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Do you possess graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the ''Attachments'' tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visitInfo/Pages/default.aspxq3and click on Other Information.A conferred master''s degree30 credits or more15 credits but less than 30 creditsSome graduate courseworkNone06 CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which ''Level of Performance'' most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The ''Level of Performance'' you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the ''Yes'' button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (Info/Pages/default.aspx) .Yes07 WORK BEHAVIOR 1 PROJECT PLANNING AND MANAGEMENTPlans and implements information technology projects. Determines the project scope, creates the project schedule, plans the resources and budget, and defines individual roles and responsibilities to ensure adherence to the project plan. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties. Evaluates project success.Levels of PerformanceSelect the Level of Performance that best describes your claim.A. I have experience planning and implementing information technology projects. I was responsible for monitoring project progress to ensure the project was on schedule and within the established budget.B. I have experience implementing and monitoring information technology projects to ensure the project was on schedule and within the established budget; however, someone else was responsible for the initial planning of the project.C. I have college-level coursework in information security planning, information technology governance, project management, or project planning and implementation.D. I have NO experience or coursework related to this work behavior.08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.The name(s) of the employers where you gained this experienceThe specific duties you performed related to project planning and managementThe type(s) of projects you planned and managedYour level of responsibility09 CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/UniversityCourse TitleCredits/Clock Hours10 WORK BEHAVIOR 2 DEVELOPING AND IMPLEMENTING PROCESSES, STANDARDS, AND TOOLSDevelops and implements processes, standards, and tools in order to control large, complex, and high-risk information technology projects as well as smaller scale projects.Levels of PerformanceSelect the Level of Performance that best describes your claim.A. I have experience developing and implementing processes, standards, or tools in order to control information technology projects. I was responsible for making changes to those processes, standards, or tools when necessary.B. I have experience implementing processes, standards, and tools in order to control information technology projects. When necessary, I provided recommendations for making changes to the processes, standards, or tools that someone initially developed.C. I have college-level coursework in policy development or data analysis.D. I have NO experience or coursework related to this work behavior.11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.The name(s) of the employers where you gained this experienceThe type(s) of processes, standards, and tools you developed and implementedYour level of responsibility12 CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/UniversityCourse TitleCredits/Clock Hours13 WORK BEHAVIOR 3 TECHNICAL ASSISTANCEProvides guidance to users, managers, and other information technology professionals in information technology project planning, design, implementation, operation, security, and quality assurance.Levels of PerformanceSelect the Level of Performance that best describes your claim.A. I have experience providing guidance to staff. I was responsible for answering general questions and providing technical information as necessary.B. I have experience providing guidance to staff. I was responsible for answering general questions but referred technical questions to someone else for response.C. I have college-level coursework in information technology troubleshooting, communications, public speaking, or public relations.D. I have NO experience or coursework related to this work behavior.14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.The name(s) of the employers where you gained this experienceThe specific duties you performed related to the technical assistance you providedYour level of responsibility15 CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/UniversityCourse TitleCredits/Clock Hours16 WORK BEHAVIOR 4 SUPERVISIONSupervises administrative, technical, and supervisory staff by assigning work; establishing priorities and timeframes for completion of work; reviewing employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; receiving, responding to, and resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.Levels of PerformanceSelect the Level of Performance that best describes your claim.A. I have experience supervising subordinate staff; and as a supervisor, I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave.B. I have experience as a lead worker or senior staff member. I have provided training to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee performance reviews or discipline.C. I have completed supervisory training.D. I have NO experience or training related to this work behavior.17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this Work Behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this Work Behavior, type N/A in the box below.The name(s) of the employers where you gained this experienceThe specific duties you performed related to supervisionYour level of responsibility18 CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.College/UniversityCourse TitleCredits/Clock HoursRequired QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Website

Created: 2025-11-15