Senior Service Designer

Asset & Wealth Management Background With client assets under supervision of $2.3 trillion and assets under management of $1.7 trillion, J.P. Morgan Asset & Wealth Management (AWM) is one of the largest asset and wealth managers in the world. AWM offers global investment management in equities, fixed income, real estate, hedge funds, private equity, liquidity, and multi-asset solutions. It also provides trust and estate, banking, and brokerage services to high net worth clients, and retirement services for corporations and individuals. AWM Change Mobilization The AWM Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards. We focus on evolving the organization''s capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes. We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do. The team You will be joining a product work stream within AWM Change Mobilization to drive the horizontal strategic design for the team and products. You will report to a Service Design Lead and work collaboratively with designers and teams within different work streams to share key findings and ensure alignment across the product suite. The role will be a mix of design research, strategy, workshops and journey mapping; providing the product triad (product owners, designers, engineers) with a holistic view of the products within the ecosystem and joining the dots for our partners in service of client objectives and outcomes. You are Passionate about advocating for the user and driving a user centric mindset Comfortable crafting digital strategy with input from multiple sources including user research, competitor analysis, business requirements and data Able to connect strategy and vision with tangible design outputs that drive detailed design Someone with an inquisitive mind that is eager to understand your users through user research Able to follow design guidelines, use design systems and other best practices alongside a good level of production knowledge of the Agile delivery process Comfortable with being flexible and adapting design direction based on shifting product requirements and stakeholder needs Responsibilities include: Working collaboratively in a multi-disciplinary workstream of researchers, UX/UI, technologists and business experts to create new products and services. Understanding product goals and having a deep understanding of the business drivers behind them Collaborating with design team members and other stakeholders to identify new opportunities and design that create value for users. Identifying user research needs and using the insights and data to inform design Creating and delivering low to high fidelity design outcomes including design strategy, concepts, user journeys, wireframes, and user flows Delivering design outcomes to stakeholders in a timely and efficient manner Working closely with leads to ensure deliverables are consistent with the overall design standards Working closely with other disciplines to understand and provide feedback to design context and research Providing accurate estimation of tasks and help with prioritization Presenting design and communicating work to team members and stakeholders Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus) Requirements 4+ years hands on experience in roles as product/ UX designer, across multiple devices and platforms (UX/UI of mobile + web applications, experience with consumer applications preferred) Strong portfolio with a proven understanding of Design Thinking methodologies. Ability to synthesize complex, interdependent, and sometimes competing needs and data Effective communication of design solutions across roles & levels Prototyping skills across a variety of mediums and fidelity Solid communication and interpersonal skills Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent Develop and sustain effective and collaborative working relationships with peers, managers and other internal or external stakeholders Proficient experience using multiple design tools including Figma, Sketch, Invision and journey mapping tools. Bachelor''s degree in Design, HCI, or related field or equivalent professional experience Chase is a leading financial services firm, helping nearly half of America''s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the ''WELL Health-Safety Rating'' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm''s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm''s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans

Created: 2025-10-04