SERVICE ADVISOR

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the bestWe have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Buick GMC Mall of Georgia today! What Jim Ellis Can Offer You:Weekly Pay Checks + Bonuses based on performanceEmployee discounts on products, services, and vehicle purchasesClosed on Sundays + 6 Employer-Paid Holidays + Paid Time OffEmployee Referral Program of up to $500 per referralMedical, Dental, and Vision Insurance401k Provided lunch on SaturdaysCareer advancement opportunities and promotions from withinHighly competitive pay and productive shopPaid TrainingLong-term and Short-term DisabilityEmployee Assistance Program$10,000 company-paid life insurance for full-time employees (additional coverage available)Continued Education with Dale Carnegie and DeVry UniversityYour Responsibilities & Essential Job Duties: Serve as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customerVerify warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelop estimates by costing materials, supplies, and labor; calculating customers payment, including deductiblesPrepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemCommunicate additional repair and service needs to the customer based on vehicle inspectionAdminister the manufacturer warranty for qualifying vehicle repairsConfirm and offer resolution to customer concernsConsult with customers on applicable service specials and keep customer informed on completion times and services expensesJob Requirements & Qualifications:High school diploma or equivalent preferredMust be authorized to work in the USMust have a valid Drivers LicenseMinimum of 18 years of age to be able to drive for the companyPrevious Service Advisor experience is preferredCDK experience is preferredAbility to multi-task in a fast-paced work environmentBasic mechanical understanding of a vehicleWhy Choose Jim Ellis?Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!Apply now!We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

Created: 2025-09-06