Enterprise Account Manager

DDI Technology is seeking aEnterprise Account Manager to join the team at our facility in Irmo, SC.DDI Technology, a wholly-owned subsidiary of IAA, Inc,provides a complete automotive titling and registration suite for financial institutions and dealers. Committed to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.Professionally and courteously provides individualized service and support to assigned customers; Partners with other teams to ensure exemplary customer support. Works Independently to complete tasks required to get the job done with little or no direction or supervision from manager.Key Accountabilities: Serves as direct point of contact for assigned customers; possesses a thorough knowledge of assigned accounts and a clear understanding of how to meet the individualized needs of the customer.Analyzes individual customer needs regarding DDI business systems and provides recommendations to management and IT for execution. Ensures customer satisfaction with current systems as well as business systems necessary for enhancement of services to the customer.Serves as cross-functional Team/Project Leader to coordinate and facilitate support issues and special work orders to provide solutions to customer needs and concerns; endeavors to maintain a display of uniform customer support through collaborative efforts and/or training for Helpdesk/Support team.Maintains regular contact with customers via phone calls, webinars or on-site visits to build upon the DDI/customer relationships and provide solutions for growing the customer''s business in an effort to generate more business for DDI.Assists in handling Helpdesk tickets for managed accounts when Support Team has not found a resolution.Manages and oversees the Enterprise Account Manager teamOther related duties as assigned by petencies:An Associate Degree from an accredited college or university and 1-3 years'' experience in a customer service-related field or an acceptable combination of education and experience.Strong interpersonal skillsExcellent written and oral communication skillsReads and interprets written information; presents numerical data effectively; speaks clearlyIn return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.IAA is a drug-free workplace.LI-CA1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-09-06